Job Title: Banking Assistant (Customer Service Jobs in Uganda 2017)
Organization: Finance Trust Bank (FTB)
Duty Station: Kampala, Uganda
Reports to: Branch Accountant
About Us:
Customer Service Jobs in Uganda 2017: Finance Trust Bank is licensed as a Tier 1 Commercial Bank after taking over the financial services business of Uganda Finance Trust Limited (MDI). Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 350,000 depositors and over 28,000’ borrowers, through a network of 36 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.
Job Summary:
Customer Service Jobs in Uganda 2017: The Banking Assistant will receive deposits, pay customers’ withdrawals on request, attend to customer complaints and balance cash at the end of day.
Key Duties and Responsibilities:
- The incumbent will receive cash and Cheque deposits from customers in line with the cash management policy
- Pay out cash to customers in line with the cash management policy
- Receive and verify cash from strong room/ reserve every morning in line with the cash management policy.
- Balance cash at the end of the day in line with the cash management policy and procedures
- Carry out money transfer transactions in line with the money transfers policy.
- Receive and attend to customers’ inquiries, complaints and requests in line with FTB policies.
- Open customer accounts in line with the account opening procedures
- Enter the customer details, photos and signatures into the system in line with account opening procedures.
- Grow the customer base by cross selling FTB products to them
- Record, forward suggestions from customers and follow up in line with customer care strategy.
- Provide documents used in banking to customers in line with FTB policies and procedures.
- Receive and enter ATM , CRB and other applications in line with the FTB policy and procedures
Qualifications, Skills and Experience:
- The applicants for the Finance Trust Bank Banking Assistant jobs should hold good diplomas in Accounting/Business Administration from recognized institutions
- Previous exposure and experience as a Sales Representative will be an added advantage.
- Computer literacy skills are mandatory
- High integrity and sense of confidentiality.
- Highly organized person
- Excellent communication skills.
- Team work skills.
- Excellent interpersonal skills.
How to Apply:
All qualified candidates should submit their applications which should include; photocopies of academic testimonials, a CV with at least three reference contacts, including the most recent employer, and telephone number to; Head, Human Resource, Finance Trust Bank, Plot 115 & 121, Katwe, P. O. Box 6972, Kampala, Uganda.
Deadline: 31st March 2017
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