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BRAC Uganda Jobs – No Experience Fresh Graduate Credit Officers (Banking Jobs in Uganda)

BRAC Uganda Jobs

Job Title:       Credit (Loan) Officer Individual Lending (BRAC Uganda Jobs)

Organisation: BRAC Uganda Microfinance Ltd

Duty Station:  Kampala, Uganda

Reports to: Branch Manager

About US:

BRAC Uganda Jobs: BRAC Uganda Microfinance Ltd is the largest Microfinance operating in Uganda covering several districts through 149 networked branches targeting Micro, Small and Medium Entrepreneurs of Uganda. BRAC boasts of promoting financial inclusion by extending financial services to the un-served and underserved, now with over 212,000 borrowing clients, over 155Bn loan book with 98% recovery rate, operationally and financially self sustaining.

Job Summary:

BRAC Uganda Jobs: The Credit (Loan) Officers Individual Lending will identify and screen potential borrowers, carry out appraisals, disbursing, monitoring, collections and keep high loan portfolio, carry out business development activities and ensure smooth and sustainable operations at the Branch level.

Key Duties and Responsibilities:  

  • The incumbent will survey Business and find out potential entrepreneurs.
  • Assess entrepreneurs’ business and residences.
  • In charge of verifying and presenting entrepreneurs’ documents.
  • Prepare documentation for loan disbursement.
  • Prepare and submit weekly and monthly reports.
  • Make frequent field visits to ensure quality disbursement and collections.
  • Make monthly action plan and submit to Branch Manager.
  • The Credit Officer will submit borrower’s files to Branch Manager for safe custody
  • Visit and confirm borrowers and guarantors residence, business, work place and LC1.

Qualifications, Skills and Experience: 

  • The applicants for BRAC Uganda Microfinance Ltd Credit (Loan) Officers Individual Lending should hold a Bachelor’s Degree in Development Studies, Economics, Statistics, Business Administration, Education.
  • Good computer skills
  • Excellent communication skills.
  • Excellent interpersonal skills
  • High degree of creativity and innovation
  • Highly flexible
  • The individual should be willing to work in any part of Uganda.
  • Ability to interact with the community
  • Age: Below 30 years

How to Apply:

All suitably qualified and interested candidates must submit their application letter, Curriculum Vitae (including bio-data such as: Date of birth, Education qualification, language proficiency, work experience and at least two referees in Ms. Office Word Document), All Scanned copies of academic /other supporting documents, MUST BE IN ONE PDF FILE. In total, there must only be 2 attachments and send to hrd.bracbankug@brac.net.

Deadline: 24th February, 2017

Banking Jobs in UgandaBRAC Uganda Jobs – No Experience Fresh Graduate Credit Officers

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Equity Bank Uganda Jobs – Fresh Graduate Apprenticeship Program 2017

Equity Bank Uganda Jobs

Vacancy title: Graduate apprentice (Equity Bank Uganda Jobs🙂

Employer:  Equity Bank

REF: EBUL 01/2017: THE GRADUATE APPRENTICESHIP PROGRAM

Deadline of this Job: Saturday 11th February, 2017

Duty Station:Uganda

About US:
Equity Bank Uganda Jobs: We are one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically, by availing them modern, inclusive financial services that maximize their opportunities. With a strong footprint in Uganda, Kenya, Tanzania, Rwanda, Southern Sudan and DR Congo, Equity Bank is now home to more than 9 million customers, the largest customer base in the Eastern Africa Region.

Job summary:

Equity Bank Uganda Jobs:Would you like to fast track your banking career within a winning banking environment? Equity Bank Uganda is offering up to 100 successful candidates the opportunity to take on the role of a Graduate Apprentice.

This apprenticeship program offers a well-structured training plan and the opportunity to work in different departments within Equity Bank while enabling you learn in a real job, gaining a real banking experience and a real future.

Our apprentice program is not merely about hiring and grooming the young graduates by capitalizing on their technical base achieved at universities. Rather, the essence of this program is to foster excellence in the young flag bearers and nurture future leaders; this equips them with the confidence and competence to take on higher levels of professional responsibility.

Qualifications

  • To be considered for this wonderful opportunity you must possess a first class degree or 2nd class upper degree
  • You must have a CGPA of 4 and above
  • You should have completed university, graduated in 2014-2016.

Job application procedure
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application along with a detailed Curriculum Vitae and copies of the relevant certificates and testimonials, quoting the respective job title or ref no. in the subject field to recruitmentequitybank.co.ug    or post to The Human Resource Manager, Equity Bank. [U] Ltd,P.O Box 10184 Kampala, by Saturday 11th February, 2017.

Only shortlisted candidates will be contacted.

Equity Bank is an equal opportunity emp1oyer.We value the diversity of indivichuals, ideas, perspectives insights and values and what they bring to the work place

Head Office,

Plot 390, Muteesa 1 Road, Katwe,

P.0. Box 10184, Kampala, I

Tel;+256 772 290 000/ +256 772 291 000/ +256 312 262 437 /

Email; info@equitybank.co.ug,  I Website:www.ug.equitybankgroup.com

Deadline: Saturday 11th February, 2017.

Fresh Graduate Jobs in Uganda:  Equity Bank Uganda Jobs – Fresh Graduate Apprenticeship Program 2017

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No Experience Bank Teller Jobs Uganda – Orient Bank

Bank Teller Jobs Uganda

Job Title:  Tellers (Over 20 Bank Teller Jobs Uganda)

About us (Bank Teller Jobs Uganda)

Orient bank is a leading Private sector commercial bank in Uganda since 1993. Its steady growth over the last 20years can be attributed to its professional management and prudent Lending and investment policy.  The confidence in Orient Bank of the Ugandan business community in particular and the public in general, is reected in its large deposit base.

In November 2002 Orient Bank made another first in this economy by successfully out competing other Banks in taking over TransAfrica Bank Ltd., (TABL). This was a Bank of Uganda invitation bid, which won, reecting our Professional, Technical and Banking soundness.

BASIC FUNCTION (Bank Teller Jobs Uganda)

To collect deposits in the form of cash and cheques and to pay out cash to customers promptly and efficiently while ensuring minimum loss.

Major Areas of Responsibility:

I.          Marketing / Customer Care.

  • Receive customers into the banking hall.
  • Provide all product information to the customers.
  • Distribute product brochures to the customers.
  • Direct the clients to the relevant officers in the banking hall.
  • Ensure order in the banking hall i.e. the clients should queue properly.
  • Exercise discretion, judgement and initiative regarding transaction problems and inquiries.

II.         Teller Transactions.

  • Receive cash in form of savings deposit, loan repayments and any other fees or charges related to loans and pay cash through recaps to clients.
  • Generate teller transaction list which shows all the transaction posted on clients loan accounts on daily basis.
  • Generate a teller balance report which shows net cash closed with and a breakdown by totals of amounts received.
  • Ensure that he/she does not exceed teller limit.
  • Joint key holder for the cash cabins and trolley.
  • Ensure that controlled stationery are kept in a safe place i.e. offline receipt.
  • Ensure the till sheet is correctly written and eligible.
  • Ensure that the treasury in and treasury out slips are correctly filled and signed by both the teller and the Back Office Supervisor.
  • Ensure that all transactions are posted accurately to the respective accounts.
  • Maintain a record of all the accounts that have been issued / assigned to the clients.
  • Ensure that all keys and stamps are recorded in key register and signed for.
  • Ensure that savings module is closed at the end of every month in order to obtain accurate figures for interest.
  • Attend all back office staff briefings.

III.        Disbursements

  • Carry out timely disbursements as per the day’s schedule.
  • Prepare variation report and submit it to the treasury on time through the regional manager.
  • Make timely follow up of loan requests and submit them for approval.
  • Establish the true identities of clients who qualify for the loans, how much they qualify for and eliminate ghost clients.
  • Verify all the clients’ photographs on the file and in the passbook and confirm the signatures before disbursement.
  • Carry out daily cash reconciliation and bank all the money that has not been disbursed within 24 hours from the time of disbursement.
  • Comply with the FINCA Malawi policies and procedures of cash in transit and cash handling at the disbursement

Preferred Qualification and Experience

  • Bachelors degree in Business Studies or a related field from a recognized university
  • Proficient in relevant computer applications i.e. excellent Microsoft office skills
  • Fluency in both spoken and written English is a MUST
  • Fluency in more languages is an added advantage
  • Excellent communication and interpersonal skills
  • Professional and Smart in appearance
  • Ability to work under pressure
  • Good time management and consciousness
  • Excellent organizational skills
  • Good listening skills
  • Problem analysis and problem solving skills

How to Apply:

All qualified candidates should submit their applications which should include; photocopies of academic testimonials, a CV with at least three reference contacts, including the most recent employer, and telephone number to;

Head, Human Resource,
Orient Bank, Head Office
Orient Plaza
Plot 6/6A Kampala Road
P.O.Box 3072, Kampala, Uganda.
or
Send soft copies of your documents to hr@orient-bank.com
Deadline: Friday 20th January 2017, 5PM.
Fresh Graduate Job Opportunities in Uganda:  No Experience Bank Teller Jobs Uganda – Orient Bank Jobs

 

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2017 International No Experience Fresh Graduate Programme – Standard Chartered Bank (Stanchart) Uganda

Duty Station:  Kampala, Uganda

About Stanchart:

Standard Chartered PLC is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Africa, United Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.

About the Stanchart 2017 International Graduate Programme – Retail Banking:

Retail Banking is at the forefront of the change in banking. As the world gets more connected, the banking industry is transforming and our Retail Banking teams are working to re-imagine banking; making it faster, easier and more personalised.

Job Summary: The Retail Banking International Graduate will work in a central team, supporting the franchise, not in a front line Sales or Branch based role.

Key Duties and Responsibilities: 

  • Actively contribute to the design and development of global customer acquisition programmes
  • Project manage strategy standardisation across channels, segments and regions
  • Run revenue forecasting and campaign analysis
  • Significantly contribute to the development of Customer Value Propositions
  • Initiate, coordinate, monitor and deliver digital projects
  • Develop, deploy and measure new marketing campaigns

Qualifications, Skills and Experience: 

  • The applicants should hold undergraduate degrees in any field
  • All applicants should have the permanent legal right to work in Uganda

International Graduate Programme Benefits: At the end of your one year programme, you will choose your role within our Retail Banking business. Below are some of the roles our IG Alumni have selected at the end of the formal programme: Product Manager, Campaign Management, Product Manager, Digitisation, Marketing Manager, Alliances and Mobile Manager, Segment Development, Personal & Preferred Banking, Sales Performance Manager

NB: We only allow one application per candidate per season

How to Apply:

All suitably qualified and interested fresh graduates are encouraged to send their applications online through the Standard Chartered bank e-recruitment portal.

Click Here

2

Several No Experience Credit Officers (Individual Lending) Jobs – Pride Microfinance Limited (MDI) (Pride)

Pride Microfinance Jobs

Duty Station: Kampala, Uganda

Reports to: Credit Supervisor

About Pride:

Pride Microfinance Limited (MDI) (Pride) is the leading Microfinance Deposit Taking Institution in Uganda with 33 networked branches and 7 contact offices countrywide, an equal opportunity employer, regulated by Bank of Uganda under the MDI Act, 2003.

Job Summary: The Credit Officer – Individual Lending will be responsible for recruiting of clients and visiting prospective clients’ homes and business to assess credit worthiness.

Key Duties and Responsibilities:

  • The applicants will be marketing the Individual lending product.
  • In charge of client mobilization, sensitization and training.
  • Responsible for the preparation of credit applications for credit committees according to policy.
  • In charge of loan disbursement according to policy.
  • Expeditiously follow- up and recovery of loans according to policy.
  • Ensuring proper filing of all Individual Lending documentation.
  • Actively contribute positive to branch performance by continuously achieving all set targets.
  • Perform any other duties as may be assigned from time to time.

Qualifications, Skills and Experience:

  • All candidates for the Credit Officer – Individual Lending jobs must hold Diplomas in Commerce, Development Economics, Economics, Development Studies, Business Studies, Accounting and Finance, Marketing, Financial Services and Business Computing, International Business, Business Statistics, Entrepreneurship & Small Business Management Social Science, SWASA, Education, Microfinance, Adult and Community Education, Community Psychology or in any other relevant / related field.
  • The candidates should possess two principle passes at A’ Level and credit passes in English and Mathematics at O’ Level.
  • All candidates with experience will be at an added advantage.
  • Ability and willingness to ride a motorcycle, should possess a riding permit and / or process one within a period not exceeding three months of probation.
  • The applicants should be willing to work in any part of the country.
  • All candidates should be ready to challenge themselves to continuously deliver exceptional performance.
  • Highly computer literate, highly motivated, innovative and a self-starter.
  • Possess excellent presentation, interpersonal and communication skills.
  • Possess leadership skills.
  • The applicants must also be honest, trustworthy and have a high degree of integrity.
  • The candidates should be fluent in commonly used local languages.
  • Age: Less than 30 years of age.

How to Apply:

All suitably qualified and interested candidates should send their applications to the: Head Human Capital Management, Pride Micro-finance Limited, Victoria Office Park, Block B,  Plot 6 -9, Ben Kiwanuka Okot Close, P.O. Box 7566, Kampala, Uganda.

The complete applications should include a detailed curriculum vitae, three referees, copies of academic transcripts, copy of riding permit, postal address and a daytime telephone contact.

NB: All applicants are advised to deal directly with Pride, and canvassing is strictly not allowed. Only shortlisted candidates will be contacted.

Deadline: 21st October, 2016

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Credit Officer (Individual Lending) – Finance Trust Bank (FTB)

Duty Station:  Kampala, Uganda

Reports to: Credit Supervisor

About US:

Finance Trust Bank is licensed as a Tier 1 Commercial Bank after taking over the financial services business of Uganda Finance Trust Limited (MDI). Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 350,000 depositors and over 28,000’ borrowers, through a network of 36 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.

Job Summary: The Credit Officer – Individual Lending will implement the credit policies and procedures in line with the individual lending procedures of Finance Trust Bank.

Key Duties and Responsibilities:  

  • The incumbent will market the company products in line with the individual lending policies & procedures.
  • Identify, assess, train and sensitize potential customers about loan products, amount and period in line with the individual lending policies & procedures of Finance Trust Bank.
  • Disburse loans to clients on daily basis after the loan meeting in line with the set performance targets and the recommendations of the credit committee.
  • Manage the relationship with customers in line with the Individual lending procedures of Finance Trust Bank.
  • The incumbent will compile and submit loan returns in line with the individual lending methodology of Finance Trust.
  • Conduct on time loan recovery & aggressive savings mobilization.
  • Build and maintain a good quality loan portfolio.

Qualifications, Skills and Experience:

  • The ideal candidate for the Finance Trust Bank Credit Officer – Individual Lending job opportunity should hold a Diploma in a Business related field from a recognized Institution.
  • Excellent interpersonal skills.
  • Good Customer Service Skills.
  • Excellent oral and written communication skills.
  • Ability to work well under pressure.
  • Good Sales and Marketing skills.
  • Computer literacy i.e. knowledge of MS Office applications.
  • Willingness to work in the field at least 60% of the time.
  • Motorcycle riding skill is a requirement.

How to Apply:

All qualified candidates should submit their applications which should include; photocopies of academic testimonials, a CV with at least three reference contacts, including the most recent employer, and telephone number to; Head, Human Resource, Finance Trust Bank, Plot 115 & 121, Katwe, P. O. Box 6972, Kampala, Uganda.

Deadline: 22nd September, 2016

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0

Personal Banker (Kirekka) – Barclays Bank

Deadline: 29th August 2016
Duty Station: Kampala, Uganda
Reports to: Branch Manager
About Barclays UK:
Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.
Job Summary: The Personal Banker will deliver exceptional sales performance by identifying and meeting customer needs through selling & cross-selling of all Barclays Africa Retail products & services.
Key Duties and Responsibilities:                                                                          
1. Sales to Retail Banking Customers: 50%
·         Actively participate in specific product campaigns by ensuring that the products are explained to customers.
·         Agree, meet and exceed targets for specific sales campaigns.
·         Maintain own sales performance statistics for management information usage.
·         Own and manage personal product & channel sales targets to contribute towards the outlet sales objectives.
·         Refer to the appropriate area of delivery for specialist product help or advice (e.g. Schemes or Home Loans) when uncertain about the product delivery or application process. Respond directly to the customer.
·         Build and strengthen working relationships with branch staff to ensure that non-sales staff refer customers to the Personal Banker when they identify a particular product or service need.
·         In integrated branches, build effective relationships with Customer Advisors to ensure that they refer standard customers who become eligible for Prestige products and services.
·         Responsible for complete account opening documentation together with customers and submit to the Branch Manager for review before submitting to operations for processing.
·         Call customers when their accounts have been opened, generate welcome pack letters and send to customers.
2. Operational Rigour and Compliance with KYC Requirements: 20%
·         Ensure accuracy of each new account application, loan document, Barclaycard application and bank account mandate change. Personal Bankers are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
·         Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
·         Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYCrequirements, to the Branch Manager.
·         Comply with all general Barclays operational risk & rigour requirementse.g. KYC and anti-money laundering regulations.
·         Occasionally, support the Branch Manager to open and close cashier tills at the beginning and end of each day.
·         Carry out snap checks as allocated by the Branch Manager.
3. Provision of Customer Service: 15%
·         Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Prestige Branch Manager.
·         Build working relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
·         Guide customers to the appropriate delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
·         Guide customers as soon as cheque books, cards and other account items are ready for collection. Follow up with customers that have not collected the items within a reasonable time.
·         Guide customers as soon as new loans are approved and encourage draw-downs on the new loans.
·         When the branch is busy walk the queues- resolve quick inquires and direct customers to the correct counters.
·         Restocks merchandising materials (pamphlets, forms) in the Prestige Branch and advise the Branch Manager if supplies are running low.
4. Branch Support: 10%
·         Work closely with the Branch Manager/BOM, open and close Cashier tills at the beginning and end of each day.
·         Authorise cashier transactions above their teller limits when called upon.
·         Serve as the cash custodian for the Branch. This involves checking cashier cash levels throughout the day, restocking cashiers or repatriating excess funds, and reordering cash from the external provider based on daily limits as set out.
5. Community: 5%
·         Identify and participant in community initiatives to support as part of Barclays community initiatives (such as Make a Difference Day, Local community initiative, Financial Literacy)
·         Significantly contribute ideas to support the community initiatives agenda in the branch.
Qualifications, Skills and Experience:
·         The ideal candidate for the Barclays Bank Personal Banker Jobs should hold a Good University degree or diploma or relevant experience in a front-line banking sales/marketing/service environment
·         Competitor product sales experience is an added advantage
·         The applicant should have comprehensive knowledge of the Bank’s products, services and policies including standard tariffs.
·         Possess a good understanding of overall Retail goals & objectives, including the branch’s objectives growth of sales, cost control and income contribution
·         Broad knowledge and understanding of the sales process
·         Detailed knowledge of the procedural manuals
·         Detailed knowledge of the bank’s internal departments, systems & procedures as well as risk & rigour requirements
·         Detailed working knowledge and understanding of relevant legislation e.g. KYC, Anti-Money laundering, banking code, service standards, health & safety standards etc
·         Excellent planning and organization skills
·         Excellent communication skills, both verbal and written
·         Good questioning skills
·         Good PC skills
·         Good numeracy and analytical skills
·         Good selling/influencing skills
·         Good presentation skills
·         Influencing & negotiation skills training
·         Prior credit training
·         Good networking skills
·         Good listening skills
How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitmentwebsite detail below:
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com
0

Customer Care Officers [25] – Bayport Financial Services

Deadline: Friday 16th September 2016.

Location: Kampala

Job Category: Customer Service & Call Centre

Qualification Level: Diploma

 Description

The Customer Care Officers will support branch sales, offer sales and service support and coordinate with head office service support Unit.

About Us:

Bayport Financial Services Uganda Ltd is part of Bayport Finance Group headquartered in Johannesburg South Africa with operations in over ten Countries across Africa and South America. We are a leading other Non-Bank Financial Services provider with presence in over 30 locations across Uganda.

Job Summary:

The Customer Care Officers will support branch sales, offer sales and service support and coordinate with head office service support Unit in supporting service at the branch.

Qualifications, Skills and Experience:  

The Customer Care Officers need not possess any experience but must hold a degree or diploma with good grades Have a desire to build a career in the financial services sector.

How to Apply:

All suitably qualified and interested candidates should send their applications, detailed CVs, testimonials,copies of certificates and previous work letters to the HR on: editha@bayport.co.ug. Please kindly quote the position title as the subject of the E-mail.

NB: Applicants not contacted after one week of closing period should consider their applications as not successful.

1

Personal Banker – Barclays Bank Uganda

Deadline:  5th August, 2016

Duty Station: Lira, Uganda

Reports to: Branch Manager

About Barclays UK:

Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.

Job Summary: The Personal Banker will deliver exceptional sales performance by identifying and meeting customer needs through selling & cross-selling of all Barclays Africa Retail products & services.

Key Duties and Responsibilities:                                                                           

  1. Sales to Retail Banking Customers: 50%
  • Actively participate in specific product campaigns by ensuring that the products are explained to customers.
  • Agree, meet and exceed targets for specific sales campaigns.
  • Maintain own sales performance statistics for management information usage.
  • Own and manage personal product & channel sales targets to contribute towards the outlet sales objectives.
  • Refer to the appropriate area of delivery for specialist product help or advice (e.g. Schemes or Home Loans) when uncertain about the product delivery or application process. Respond directly to the customer.
  • Build effective relationships with branch staff to ensure that non-sales staff refer customers to the Personal Banker when they identify a particular product or service need.
  • In integrated branches, build effective relationships with Customer Advisors to ensure that they refer standard customers who become eligible for Prestige products and services.
  • Responsible for complete account opening documentation together with customers and submit to the Branch Manager for review before submitting to operations for processing.
  • Call customers when their accounts have been opened, generate welcome pack letters and send to customers.
  • When selling loans to Retail prestige customers, complete the financial analysis and statement review on customer accounts. Where customers do not meet the minimum criteria, advise the customer, verbally or in writing as the customer requires. Report such denials to the Branch Manager on a daily basis.
  1. Provision of Customer Service: 15%
  • Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Prestige Branch Manager.
  • Build relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
  • Guide customers to the appropriate delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
  • Guide customers as soon as cheque books, cards and other account items are ready for collection. Follow up with customers that have not collected the items within a reasonable time.
  • Guide customers as soon as new loans are approved and encourage draw-downs on the new loans.
  • When the branch is busy, walk the queues- resolve quick inquires and direct customers to the correct counters.
  • Restocks merchandising materials (pamphlets, forms) in the Prestige Branch and advise the Branch Manager if supplies are running low.
  1. Operational Rigour and Compliance with KYC Requirements: 20%
  • Ensure accuracy of each new account application, loan document, Barclaycard application and bank account mandate change. Personal Bankers are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
  • Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
  • Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Branch Manager.
  • Comply with all general Barclays operational risk & rigour requirements e.g. KYC and anti-money laundering regulations.
  • Occasionally, assist the Branch Manager to open and close cashier tills at the beginning and end of each day.
  • Carry out snap checks as allocated by the Branch Manager.
  1. Branch Support: 10%
  • Work in liaison with the Branch Manager/BOM, open and close Cashier tills at the beginning and end of each day.
  • Authorise cashier transactions above their teller limits when called upon.
  • Serve as the cash custodian for the Branch. This involves checking cashier cash levels throughout the day, restocking cashiers or repatriating excess funds, and reordering cash from the external provider based on daily limits as set out.
  1. Community: 5%
  • Identify and participant in community initiatives to support as part of Barclays community initiatives (such as Make a Difference Day, Local community initiative, Financial Literacy)
  • Significantly contribute ideas to support the community initiatives agenda in the branch.

Qualifications, Skills and Experience:

  • The ideal candidate for the Barclays Bank Personal Banker Job opportunity should hold a Good University degree or diploma or relevant experience in a front-line banking sales/marketing/service environment
  • Competitor product sales experience is an added advantage
  • The applicant should have comprehensive knowledge of the Bank’s products, services and policies including standard tariffs.
  • Broad knowledge and understanding of overall Retail goals & objectives, including the branch’s objectives growth of sales, cost control and income contribution
  • Comprehensive knowledge and understanding of the sales process
  • A working knowledge of the procedure manuals
  • A thorough knowledge of the bank’s internal departments, systems & procedures as well as risk & rigour requirements
  • A good working knowledge and understanding of relevant legislation e.g. KYC, Anti-Money laundering, banking code, service standards, health & safety standards etc
  • Possess excellent planning and organizational skills
  • Excellent verbal and written communication skills
  • Good questioning skills
  • Good PC skills
  • Excellent numeracy and analytical skills
  • Good selling/influencing skills
  • Excellent presentation skills
  • Influencing & negotiation skills training
  • Prior credit training
  • Excellent networking skills
  • Good listening skills

How to Apply:

If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitmentwebsite detail below:

Click Here

Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.

For queries contact us on 0417122453 or email: barclays.uganda@barclays.com

 

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Banking/Loan Officers (Trainees) – Opportunity Bank

Deadline: 5th August 2016

Duty Station: Kampala, Uganda

About US:

Opportunity Bank Uganda Ltd (OBUL) is a member of Opportunity International, a global micro-finance institution that provides access to financial services in 27 Countries globally serving over 2 Million customers with Savings, Credit and other transformational services aimed at transforming the lives of low income earners.

Qualifications, Skills and Experience:  

  • The Banking/Loan Officers (Trainees) should hold University Degrees, preferably in a business related course
  • Credit pass in Mathematics and English at O Level
  • Good computer skills
  • Excellent Interpersonal skills
  • Ability to market and sale to potential customers
  • Good negotiation skills
  • Adaptability to clients’ different backgrounds
  • Excellent organizational skills
  • Possession of a riding permit will be an added advantage

How to Apply:  

All suitably qualified and interested fresh graduates are encouraged to send their application letters together with their detailed Curriculum vitae to:

The Human Resources Officer,

Opportunity Bank Uganda Limited,

Plot 7a, John Babiiha Avenue,

P.O. Box 33513 Kampala. Uganda