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Pride Microfinance Jobs – Customer Care Executive

Pride Microfinance Jobs

Vacancy title: Customer Care ExecutivePride Microfinance Jobs 

Jobs at: Pride Microfinance Limited ( MDI )

Deadline of this Job: not later than NOVEMBER 6, 2017

Duty Station: Kampala, Uganda

Job details:
Pride Microfinance Jobs: Pride Microfinance Limited (MDI) (Pride) is the leading Microfinance Deposit Taking Institution in Uganda with 33 networked branches and 8 contact offices countrywide, an equal opportunity employer, regulated by Bank of Uganda under the MDI Act, 2003.

Job Summary
Pride Microfinance Jobs: The Customer Care Executive reports to the Operations Supervisor and is responsible for responding to clients’ inquiries and complaints. The incumbent will also be required to guide the clients of Pride to select the most suitable products and also open new accounts and handle account related issues.

Specific responsibilities include:

  • Cross-sell company’s products to clients and Enhance/ protect the reputation of the company at all times.
  • Carry out customer satisfaction surveys/market surveys.
  • Handle customer complaints.
  • Contribute positively to branch performance by continuously achieving all set targets.
  • Protect and enhance Pride’s reputation at all times.

Minimum Academic Qualifications:

  • Diploma or Bachelors of Commerce, Economics, Microfinance, Development Economics, Development studies, Business studies, Accounting and Finance, Marketing, Financial Services, international Business, Business Computing, Business Statistics, Entrepreneurship & Small Business Management, Social Sciences, SWASA, Education, ‘Mass.Com, Leisure and Hospitality Management, Procurement & Chain Supply Management, Procurement & Logistics Management, Human Resource Management, industrial & Organization Psychology, Project Planning and Management,_ Entrepreneurship and Project Planning, Public Administration and Management, Journalism and Media studies, Sales and Marketing Management, Public Relations and Media Management, Guidance_ and counseling, B. Agriculture & Rural innovations, Agricultural Engineering, Agricultural Extension, Engineering or any other relevant/related field.
  • Candidates should also have 2 principle passes at A‘ Level and credit passes in English and Mathematics at O’ Level.

Person Specification for position

  • Should not be more than 30 years of age.
  •  Should be willing to work in any part of the country.
  • Should be fluent in commonly used local languages.
  • Should have customer awareness and emotional intelligence skills, excellent interpersonal and communication skills.

Desired Competencies/ skills.
ideals candidates for all the jobs above should have the following competencies.

  • Emotional intelligence, Oral Communication
  •  Written communication, Reporting
  •  inter personal skills, Business acumen
  • Customer awareness, Cross-selling
  • Computer knowledge, Able to speak local languages,

Desired behaviours

  • Confidentiality, Self-drive,
  • Self-confidence, Integrity, proactiveness,
  • Compliance to policies, Discipline,
  • Diligence& Efficient

Job application procedure
if you believe you meet our requirements, have the necessary skills, you desire to succeed and make a difference, then apply and send a detailed CV, copies of academic and professional certificates / transcripts, postal address, current salary, salary expectation, letters of recommendation from 3 referees and a daytime telephone contact to the address below so as to reach not later than NOVEMBER 6, 2017.

PRIDE MICROFINANCE LIMITED (MDI), Victoria Office Park, Block B, Bukoto, Plot 6-9, Ben Kiwanuka Okot Close,

Applications received after the closing date will not be considered. Only shortlisted candidates will be contacted.

Pride Microfinance Jobs – Customer Care Executive

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Tugende Jobs in Uganda – 40 Field Officers

Tugende Uganda Jobs - Tugende Jobs in Uganda

Job Title : Field Officers (Tugende Jobs in Uganda)

Job at: Tugende

Duty Station: Kampala, Mbarara, Jinja  and Mbale, Uganda

Reports to: Senior Credit/Collection Officer

Job Summary: 

Tugende Jobs in Uganda: The Field Officer will serve the primary customer service point of contact between Tugende and its clients.

About Us:

Tugende is a for-profit social enterprise that helps motorcycle taxi drivers in Uganda own their own motorcycles via a fair, transparent lease-to-own model instead of renting indefinitely. Ownership significantly increases income, job security and road safety. Across Uganda and many other emerging markets, motorcycles help drive the economy, mitigate traffic jams and bad roads, and offer hundreds of thousands of jobs for those with little formal education. Tugende is proving that millions of self-employed entrepreneurs can receive credit to own the equipment they use to provide for their families, even without credit histories, collateral, and in industries considered high risk by traditional lenders. We currently serve over 3,818 customers in Kampala, Mbarara, Jinja, and Mbale. We plan to expand to at least 10 locations in Uganda over the next 1-2 years and then to regional neighbours which may include Rwanda, Kenya, Tanzania and South Sudan.

Key Duties and Responsibilities:   

Client Vetting and Management:

  • Recruit new applicants: Identify capable clients for Tugende hire-purchase arrangements.
  • Register applicants: Meet with applicants to obtain information on them and answer their questions about the application process.
  • Vet applicantsConduct field visits (at applicant’s stage and home) while paired with another Field Officer.
  • Analyze the strength of completed applications: Analyze applicants’ financial status, creditworthiness and outstanding leases to determine applicant qualification.
  • Approve/Reject applicants: Evaluate applicant’s creditworthiness in line with the existing guidelines
  • Review lease agreements to ensure that they are complete and accurate according to the Tugende Policies.
  • Help deliver Motorcycles to new clients. Ensure that clients understand the key terms and conditions of Tugende, as well as the warrantee and maintenance requirements, before handing over the Motorcycles.

Manage client needs and portfolio performance:

  • Collections: Manage portfolio of up to 180 clients. Regularly follow up on client repayments (on phone and in person), understand any repayment and work challenges, give recommendations or escalate problem cases where necessary. Ensure client data is accurately captured in the lease management system in a timely manner
  • Customer service: Listen and attend to customer comments and inquiries, give recommendations or escalate problem cases where necessary.
  • Office work: Be able to help with office work including signing contracts with clients, transferring titles for Motorcycles and processing passenger service vehicle licenses (PSVs).
  • Office maintenance: Help keep office clean, manage motorcycle traffic outside office, and coordinate clients during applicant classes.
  • Coordinate with local authorities: Engage them as required to facilitate field operations.
  • Be informed: Stay abreast of new innovations and financial services so as to better meet customer needs.
  • Always Growing: Attend career development programs organized by Tugende.
  • Build knowledge of and skills at using Tugende systems
  • Build understanding of lease account portfolio management.
  • Learn new methods to work with clients and help them overcome day-to-day operational challenges.

Qualifications, Skills and Experience:

  • The applicants for the Field Officer jobs should preferably hold Diplomas in a business-related field or related fields
  • Excellent customer service and empathy for our customers.
  • Applicants with field work and community development experience have an added advantage
  • Previous experience working with a credit-related business is desired
  • Motorcycle riding ability is an added advantage.
  • Adopt and champion the values that Tugende stands for: Integrity, Empathy, Teamwork, Solutions-Oriented and always growing
  • Ability and willingness to learn to ride a motorcycle to conduct fieldwork
  • Comfortable using a computer
  • High level of professionalism and integrity, with good moral character
  • Proficiency in local languages in any of the duty stations at the top of this advert is desired
  • Tugende’s core values: The ideal candidates should excel at customer service and embody our Tugende core values: empathy, integrity, teamwork, solutions-oriented and always growing.

Job Benefits:  Candidates who excel at this job will have the opportunity to be promoted to the following jobs;

  • Customer Experience Officer
  • Senior Credit / Collection officer
  • Credit / Collections Coordinator
  • Branch Coordinator

How to Apply

All suitably qualified and interested candidates are encouraged to apply online at the link below.

Click Here

Deadline: 7th July 2017

Tugende Jobs in Uganda – 40 Field Officers

 

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Barclays Uganda Jobs – 30 Lead Generators

Barclays Uganda Jobs- Rising Eagles Graduate Programme 2018

Vacancy title: 30 Lead generators (Barclays Uganda Jobs)

Jobs at: Barclays Bank

Deadline of this Job: 29.05.2017

Duty Station: Different parts of the country

Job details:
Barclays Bank of Uganda Limited has exceptional and exciting opportunities for suitably qualified professionals to join the Retail department in Uganda to provide support to the in country growing branch network.

Position: 30 Lead generators.

Location: Different parts of the country.

Job purpose
To achieve agreed sales targets in line with the business objectives through pro-active selling of the bank’s Retail and Business banking assets, liabilities and credit card products.

Key areas of responsibility will include

  • Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of bank’s consumer lending products.
  • Participate in sales campaigns to meet specific targets.
  • Provide excellent customer service at all times when dealing with both external and internal customers.

Competencies required undertaking the role

  • Good oral communication.
  •  Good selling/influencing kills.
  • Presentation skills.
  •  Listening skills.
  •  Networking skills.
  • Computer skills.

Experience and Qualification

  • Product sales experience.
  •  Minimum of a Diploma

Job application procedure
Upload your cover letter, current curriculum vitae and or academic certificate to our recruitment website details below:

Click here

Deadline is 29.05.2017
Terms and conditions apply. Barclays Bank of Uganda Limited is regulated by the Bank of Uganda

Barclays Uganda Jobs – 30 Lead Generators

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Unilever internship 2017 Uganda – No Experience Graduate Customer Development

Unilever internship 2017 Uganda

Job: Customer Development (Unilever internship 2017 Uganda)

Job Number: 1700059T

Schedule:  Full-time

Primary Location:  Uganda-Kampala-Kampala

Shift Day Job

Travel: Yes, 5 % of the Time 

Description
We develop future Unilever leaders
Unilever internship 2017 Uganda: The programme is designed to grow you into a manager within 3 years, through hands-on learning alongside world-class experts. You’ll develop your individual leadership skills by working on live projects which offer you all the experience you need to become ready for your first management role. Over three years you’ll cover up to three placements.
Real tasks from the first day
You’ll build partnerships with our wide range of customers – supermarkets, superstores, convenience stores, drug stores, discounters, online retailers– so that we reach our target markets. That could mean working together to maximise a new product launch, recommending the right range of products, developing marketing programmes, negotiating an annual business plan, or looking for new business opportunities. Our Customer Insight and Innovation Centre allows us to work with our customers in exciting new ways.  Our people have the opportunity to make a big impact every day on a local level and the globe.
Perfect Candidate
  • Graduate Degree (not longer than 24 months after graduation) or student of  last year
  • Fluently communicating in English
  • Having first job experience (e.g. gained during internships)
  • Having high level of analytical skills
  • Customer and consumer oriented
  • Goal-oriented
  • Enthusiastic and creative
  • Passion for growth
  • Ready to start their journey in the beginning of June 2017
    You will also need to be flexible about where you are based during your time on the scheme as your rotations could be based at different locations.

 Deadline  : Apr-30-2017

To apply: Click here

Unilever internship 2017 Uganda – No Experience Graduate Customer Development

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Customer Service Jobs in Uganda 2017 – No Experience Diploma Banking Assistants at Finance Trust Bank (FTB)

Finance Trust Bank Jobs 2017 - Customer Service Jobs in Uganda 2017

Job Title:         Banking Assistant (Customer Service Jobs in Uganda 2017)

Organization: Finance Trust Bank (FTB)

Duty Station:  Kampala, Uganda

Reports to: Branch Accountant

About Us:

Customer Service Jobs in Uganda 2017: Finance Trust Bank is licensed as a Tier 1 Commercial Bank after taking over the financial services business of Uganda Finance Trust Limited (MDI). Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 350,000 depositors and over 28,000’ borrowers, through a network of 36 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.

Job Summary:

Customer Service Jobs in Uganda 2017: The Banking Assistant will receive deposits, pay customers’ withdrawals on request, attend to customer complaints and balance cash at the end of day.

Key Duties and Responsibilities:   

  • The incumbent will receive cash and Cheque deposits from customers in line with the cash management policy
  • Pay out cash to customers in line with the cash management policy
  • Receive and verify cash from strong room/ reserve every morning in line with the cash management policy.
  • Balance cash at the end of the day in line with the cash management policy and procedures
  • Carry out money transfer transactions in line with the money transfers policy.
  • Receive and attend to customers’ inquiries, complaints and requests in line with FTB policies.
  • Open customer accounts in line with the account opening procedures
  • Enter the customer details, photos and signatures into the system in line with account opening procedures.
  • Grow the customer base by cross selling FTB products to them
  • Record, forward suggestions from customers and follow up in line with customer care strategy.
  • Provide documents used in banking to customers in line with FTB policies and procedures.
  • Receive and enter ATM , CRB and other applications in line with the FTB policy and procedures

Qualifications, Skills and Experience:

  • The applicants for the Finance Trust Bank Banking Assistant jobs should hold good diplomas in Accounting/Business Administration from recognized institutions
  • Previous exposure and experience as a Sales Representative will be an added advantage.
  • Computer literacy skills are mandatory
  • High integrity and sense of confidentiality.
  • Highly organized person
  • Excellent communication skills.
  • Team work skills.
  • Excellent interpersonal skills.

How to Apply:

All qualified candidates should submit their applications which should include; photocopies of academic testimonials, a CV with at least three reference contacts, including the most recent employer, and telephone number to; Head, Human Resource, Finance Trust Bank, Plot 115 & 121, Katwe, P. O. Box 6972, Kampala, Uganda.

Deadline: 31st March 2017

Customer Service Jobs in Uganda 2017 – No experience Banking Assistants at Finance Trust Bank (FTB)

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Customer Service Jobs In Uganda 2017 – No Experience Customer Service Internship at Roke Telkom

Customer Service Jobs In Uganda 2017 - Customer Care Jobs
Job Title:  Customer Service Internship (Customer Service Jobs In Uganda 2017)
Location:: KampalaJ
Job Category: Customer Support

About Us:

Customer Service Jobs In Uganda 2017: Roke Telkom is a Uganda-based telecommunications company that has been fully licensed since 2006 by the Uganda Communications Commission (UCC) as a Public Service Provider (capacity Resale, Voice & Data) and Public Infrastructure Provider.

Job Description 

Customer Service Jobs In Uganda 2017: Are you passionate about Customer Service? Are you into all things technical? Then this may be the internship program for you! This is a 3 month learning experience internship program working with a team of enthusiastic, fun and energetic Customer Service Representatives who work hard to help solve our clients problems every day. The aim of the game is to provide Superior Customer Service.

Professional Skills

  • Basic experience within a customer service role would be beneficial.
  • A Bachelors Degree in a technical field,
  • Intermediate level skills with Microsoft Office package including Word and Excel.
  • Excellent team work skills.
  • Attention to detail and integrity.
How to Apply:
If you are interested in applying for this position please send your electronic applications including cover letter, resume and the details of three referees IN ONE DOCUMENT to admin@roketelkom.co.ug.
NB: Please note as we receive high volumes of applications only shortlisted applicants will be contacted.
Deadline: 17th March, 2017 by 5:00PM

Customer Service Jobs In Uganda 2017 – No Experience Customer Service Internship at Roke Telkom

7

Finance Trust Bank Jobs 2017 – 30 No Experience A’level Direct Sales Officers

Finance Trust Bank Jobs 2017

Job Title:      30 Direct Sales Officer (Finance Trust Bank Jobs 2017)

Organization: Finance Trust Bank (FTB)

Duty Station:

Finance Trust Bank Jobs 2017: Katwe Branch (Kampala), Jinja, Nateete Branch (Kampala), Arua, Entebbe, Palisa, Mbarara, Mbale, Bugiri, Kitintale Branch (Kampala), Masaka, Kamuli, Soroti, Kampala Road Branch (Kampala), Fort Portal, Mukono, Kalerwe Branch (Kampala), Kamwenge, Lugazi, Kalangala, Kapchorwa, Ntungamo, Kikubo Branch (Kampala), Kayunga, Ishaka, Central Branch (Kampala), Gomba, Busia, Lwengo, Nakivubo Branch (Kampala), Kumi, Tororo, Nansana Branch (Wakiso), Owino Branch (Kampala), Uganda

Reports to: Credit Supervisor

About Us:

Finance Trust Bank Jobs 2017: Finance Trust Bank is licensed as a Tier 1 Commercial Bank after taking over the financial services business of Uganda Finance Trust Limited (MDI). Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 350,000 depositors and over 28,000’ borrowers, through a network of 36 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.

Job Summary:

The Direct Sales Officer will drive sales and grow the institutions products range through direct sales and mobile marketing.

Key Duties and Responsibilities:  

  • The Sales Officer will identify, plan and visit potential clients.
  • Make repeat sales to Finance Trust Bank existing customers
  • Implement the Institution’s sales program in line with the marketing strategies through participation in trade fairs, exhibitions and road shows, etc
  • Record sales and review own performance against set targets
  • Send feedback to the institution on customers, competition and the market
  • Regularly monitor, respond and follow up prospective clients so as to conclude sales.
  • Sell and cross sell all bank products
  • Maintain and develop existing and new customers through planned individual account support
  • Prepare venues and materials for sales activities

Qualifications, Skills and Experience:

  • The applicants for the Finance Trust Bank Direct Sales Officer job opportunity should hold at least hold A’ level qualifications. A diploma in marketing will be an added advantage.
  • Work experience is not a requirement but will be an added advantage
  • Fluency in local language of the area (Check top of advert for duty stations)
  • Good sales and marketing skills
  • High level of integrity.
  • Excellent communication skills
  • Sound negotiation and presentation skills.
  • Self-drive and initiative

How to Apply:

All suitably qualified and interested candidates should submit their applications to the nearest branch which should include; photocopies of academic testimonials, a CV with at least 3 referees to the Branch Manager, Finance Trust Bank. The application MUST STRICTLY INDICATE THE BRANCH (check duty stations at the top of this advert) from which the applicant is applying, Tel. contact and an email address.

Deadline: 30th June 2017

Finance Trust Bank Jobs 2017 – 30 No Experience A’level Direct Sales Officers 

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20 Call Center No Experience Jobs in Uganda – True North Consult Limited

No Experience Jobs Uganda

Job Title:  Call Center Agents (20 No Experience Jobs Uganda)

Organisation: True North Consult Limited

Duty Station: Kampala, Uganda

Reports to: Call Center Manager

About US:

No Experience Jobs in Uganda: True North Ltd started operations in 2008 under the name Efrivo Services Ltd as an IT & Management consultancy services company. In June 2011, it rebranded under the trade name True North Consult Ltd to reflect its current focus on People Management Advisory Services.
We are proud to be the only people management consultancy in Uganda that is run by qualified Human Resource Management Professionals. Our niche is in the provision of bespoke management services to organizations of all sizes. The company has a network of over 15 consulting partners with over 10 years hands-on experience in their respective areas of expertise.

Because we are small, every customer is big, therefore you are guaranteed dedicated effort and service from highly qualified and experienced resources.

Job Summary:

No Experience Jobs in Uganda: TrueNorth is an HR Consultancy company which seeks to recruit for its valuable client, a leading provider of sustainable productivity solutions. They would like to recruit for a valuable client.

Key Duties and Responsibilities:  

  • Provide timely and accurate response to all customer complaints and ensure customer satisfaction.
  • Effective handling of customer complaints.
  • Generation and presentation of timely and accurate reports..
  • Acquire and make better use of customer feedback in terms of customer complaints and compliments.
  • Managing relationships with the company’s key clients
  • Sensitize customers about the company products and providing them with proper products information.
  • Explain the company’s product pricing strategy to the customers.

Key Result Areas:

  • Customer Care Service.
  • Creativity and innovation.
  • Generation of Reports.
  • Proper management of clients.
  • Adherence to information safety standards. 

Qualifications, Skills and Experience: 

  • The applicants for the Call Center Agent jobs should hold degrees in Marketing or in a Business Related Course or be students in Second or Third Year
  • Computer literacy skills i.e. proficiency in Windows, Ms Office
  • Excellent communication skills.(Written, Verbal and Listening Skills)
  • Customer care skills
  • Ability to multi-task.
  • Good analytical Skills
  • Good presentation and interpersonal skills.
  • Able to diagnose, analyze and solve problems.
  • Discretion when dealing with confidential information.
  • Professional and ethical with absolute honesty.
  • Ability to manage a team.

How to Apply:

All suitably qualified and interested candidates are encouraged to send updated CVs, cover  letters and copies of education certificates as a single document to: recruitment@truenorthafrica.com clearly indicating the  job being applied for in the subject of your email.

Deadline: 27th January 2017

Fresh Graduate Job Opportunities in Uganda: 20 Call Center No Experience Jobs in Uganda – True North Consult Limited

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No Experience Customer Service Jobs (20 Graduate Interns) – UGAFODE Microfinance Limited (MDI)

Duty Station: Kampala, Uganda

Reports to: Credit Supervisor and Branch Operations Supervisor

About UGAFODE:

UGAFODE Microfinance Limited (MDI) is a registered financial institution in Uganda and is adherent to the Central Bank’s regulations and guidelines and was founded in 1994 to provide quality microfinance services.

Job Summary: The Credit Officers on the graduate programme will be responsible for recruiting of clients, mobilizing savings and visiting prospective clients homes and business to access the credit worthiness and will manage the portfolio effectively and efficiently to ensure sustainability. The Banking officers & Sales and Marketing staff on the graduate programme will be responsible for attending to customer inquiries in the banking hall, customer service, KYC and savings account opening, relationship building, paying out and receiving cash at the till, processing MTS & mobile money transactions, and marketing of all UGAFODE products and services.

Key Duties and Responsibilities:   

  • Responsible for the mobilisation for deposits
  • In charge of mobilisation for customers
  • Tasked with relationship management
  • Loan appraisal, monitoring and recovery
  • Carry out Teller Operations
  • Provide cordial customer service

Qualifications, Skills and Experience: 

  • The ideal candidates for the UGAFODE Graduate Interns must hold a Bachelor’s degree in Microfinance, Business or a related field
  • High level of integrity and commitment to excellence
  • Good customer service and relational skills
  • Excellent communication skills
  • Good marketing skills

How to Apply:

All suitably qualified and interested candidates should send their applications which should include a motivation letter and an up-to-date detailed CV, certified copies of complete academic transcripts and professional certificates. Your applications should include names of three professional referees and a day-time telephone contact. Send them to:

Head of Human Resources,

UGAFODE Microfinance Limited (MDI),

Silva Arcade, Plot 62 Bombo Road,

P.O. Box 30815, Kampala. Uganda

Email to: recruitment@ugafode.co.ug (Please indicate the position you are applying for)

Deadline: 2nd December, 2016

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Fresher No experience Customer Care Officer (25) – Bayport Financial Services Uganda Ltd

Duty Station:  Kampala, Uganda

About Us:

Bayport Financial Services Uganda Ltd is part of Bayport Finance Group headquartered in Johannesburg South Africa with operations in over ten Countries across Africa and South America. We are a leading other Non-Bank Financial Services provider with presence in over 30 locations across Uganda.

Job Summary: The Customer Care Officers will support branch sales, offer sales and service support and coordinate with head office service support Unit in supporting service at the branch.

Qualifications, Skills and Experience:  

  • The Customer Care Officers need not possess any experience but must hold a degree or diploma with good grades
  • Have a desire to build a career in the financial services sector.

How to Apply:

All suitably qualified and interested candidates should send their applications, detailed CVs, testimonials, copies of certificates and previous work letters to the HR on: hrcom@bayport.co.ug. Please quote the job title as subject of the E-mail.

Deadline: 14th October, 2016


NB: Applicants not contacted after one week of closing period should consider their applications as not successful.