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GiveDirectly Uganda Jobs – Alevel Field Officer

GiveDirectly Uganda Jobs

Job Title: Follow Up-Field Officer                                                                   

Location: Kyegegwa, Uganda.

Reports to: Associate Field Manager                                                             

Summary:

GiveDirectly Uganda Jobs: GiveDirectly is driving a re-evaluation of the norms underlying international philanthropy with a provocative model: we deliver donations directly to the extreme poor and let them decide what to do with them. This approach builds on two converging trends: the rapid spread of electronic last-mile payments solutions in emerging markets, and the large body of experimental evidence showing that direct transfers are as or more cost-effective at reducing poverty than traditional, top-down approaches.

GiveDirectly’s field operations utilize state-of-the-art technologies and business processes to deliver transfers securely, efficiently, and transparently.  Our unorthodox approach – allowing the poor, and not the donor, to choose where they invest – has prompted debate in the popular press and among policy makers.

Role Overview:

GiveDirectly Uganda Jobs: The Follow up Field Officer is the front-line of interaction with recipients after they have received their transfers. They answer the hotline and resolve recipient’s questions and problems, and call recipients to administer follow up surveys, collecting data for the improvement of the program.

Job Description:

Follow Up Field Officer responsibilities include, but are not limited to, the following duties:

  • Follow up surveys: call (and sometimes visit) recipients to administer surveys over the phone, to collect data used to improve the program and uncover any recipient problems.
  • Hotline calls: answer the phone as recipients call in with questions or concerns, answering their questions and escalating any problems as necessary.
  • Registration problem resolution: call the recipients who have not registered with MTN-mobile money or who have registered with the wrong name(s), and advise them on how to register.
  • Adverse Events Resolution: assist / advise recipients who have reported problems related to the program.
  • A given Follow Up Field Officer may participate in these activities to varying degrees depending on the organization’s needs.
  • A Follow Up Field Officer may be rotated through these responsibilities in order to foster professional development and growth.

Desired Attributes

The Field Officer will play a critical day-to-day role in delivering Give Directly’s gold-standard cash transfer product to donors and recipients. For that reason the suitable candidate for this position will:

  • Possess previous working experience in the field with preference to vulnerable communities (1-2 years minimum)
  • Have ability to conduct and support recipient surveys and associated processes.
  • Must possess work/language proficiency in English and Kiswahili and or Rutoro.
  • Computer and mobile device data entry knowledge and skills and good typing skills.
  • Excellent communication skills and the ability to represent the organization effectively to external parties.
  • Have ability to exercise patience and good judgment in resolving recipient problems
  • Particularly skilled with interpersonal skills with high empathy, honesty, and integrity
  • Must be able to work in and within teams
  • Possess high-quality problem solving, work ethic and a strong commitment to GiveDirectly’s mission and model.
  • Good time-management skills

Qualifications

  • Possess an A’Level certificate or Diploma, a degree in a relevant field will be an added advantage

How to apply:

Click here to apply

Deadline: Open

Candidates are encouraged to apply early as applications will be processed on a rolling basis.

 

GiveDirectly Uganda Jobs – Alevel Field Officer

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GiveDirectly Uganda Jobs – Field Officer

GiveDirectly Uganda Jobs

Job Title: Field Officer      (GiveDirectly Uganda Jobs)                                                                  

Reports to: Associate Field Manager

Location: Western Uganda

Employer: GiveDirectly

Role Overview:

GiveDirectly Uganda Jobs: The Field Officer will be responsible for executing the recipient surveys and associated processes that facilitate GiveDirectly’s unique cash transfer model, from enrollment of recipients to sending actual transfers. The role will reward high-quality judgment on operational questions and challenges, work ethic, communication skills, and a strong commitment to GiveDirectly’s mission and model.

About Us:

GiveDirectly is driving a re-evaluation of the norms underlying international philanthropy with a provocative model: we deliver donations directly to the extreme poor and let them decide what to do with them. This approach builds on two converging trends: the rapid spread of electronic last-mile payments solutions in emerging markets, and the large body of experimental evidence showing that direct transfers are as or more cost-effective at reducing poverty than traditional, top-down approaches.  GiveDirectly’s field operations utilize state-of-the-art technologies and business processes to deliver transfers securely, efficiently, and transparently.  Our unorthodox approach – allowing the poor, and not the donor, to choose where they invest – has prompted debate in the popular press and among policy makers.

Core responsibilities:

  • Meet with the village elder and guides to understand village boundaries
  • Coordinating with team members, visit every household in the village
  • Complete census surveys with accurate data
  • Explain GiveDirectly’s program to eligible households
  • Provide cell phones and SIM cards as necessary
  • Identify and eliminate ineligible households
  • Explain safety and readiness information to recipients
  • Ensure someone in the household is ready to operate the phone to access transfers

Desired attributes

The Field Officer will play a critical day-to-day role in delivering Give Directly’s gold-standard cash transfer product to donors and recipients. For that reason the suitable candidate for this position will:

  • Possess previous working experience in the field with preference to vulnerable communities (1-2 years minimum)
  • Have ability to conduct and support recipient surveys and associated processes.
  • Must possess work/language proficiency in English, Kiswahi and Rutoro will be an added advantage.
  • Computer and mobile device data entry knowledge and skills and good typing skills.
  • Excellent communication skills and the ability to represent the organization effectively to external parties.
  • Have ability to exercise patience and good judgment in resolving recipient problems
  • Particularly skilled with interpersonal skills with high empathy, honesty, and integrity
  • Must be able to work in and within teams
  • Possess high-quality problem solving, work ethic and a strong commitment to GiveDirectly’s mission and model.
  • Good time-management skills

Qualifications

  • Possess an A’Level certificate or Diploma, but a degree in a relevant field will be an added advantage

How to apply:

All applications are to be online here

Deadline: Open

Candidates are encouraged to apply early as applications will be accepted on a rolling basis.

GiveDirectly Uganda Jobs – Field Officer

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Fresher Diploma Field Officer Job – GiveDirectly Uganda

GiveDirectly Uganda Jobs

Duty Station: Lamwo, Uganda

Reports to: Associate Field Manager

About US:

GiveDirectly is an international non-profit organization that currently operating in Kenya and Uganda that aims to help people living in extreme poverty by making unconditional cash transfers to them via mobile phone. GiveDirectly is driving a re-evaluation of the norms underlying international philanthropy with a provocative model: We deliver donations directly to the extreme poor and let them decide what to do with them. This approach builds on two converging trends: the rapid spread of electronic last-mile payments solutions in emerging markets, and the large body of experimental evidence showing that direct transfers are as or more cost-effective at reducing poverty than traditional, top-down approaches.  GiveDirectly’s field operations utilize state-of-the-art technologies and business processes to deliver transfers securely, efficiently, and transparently.

Job Summary: The Field Officer (Lamwo) will play a critical day-to-day role in delivering GiveDirectly’s gold-standard cash transfer product to donors and recipients. The Field Officer will carry out and support a variety of field activities, depending on his / her team assignment and GiveDirectly’s needs on any given day. In short, the Field Officer will be responsible for executing the recipient surveys and associated processes that facilitate GiveDirectly’s unique cash transfer model, from enrollment of recipients to sending actual transfers. The role will reward high-quality judgment on operational questions and challenges, work ethic, communication skills, and a strong commitment to GiveDirectly’s mission and model.

Key Duties and Responsibilities:  

  • The jobholder will meet with the village elders and guides to understand village boundaries
  • In charge of coordinating with team members, visit every household in the village
  • Complete census surveys with accurate data
  • Explain GiveDirectly’s program to eligible households
  • Provide cell phones and SIM cards as necessary
  • The Field Officer will identify and eliminate ineligible households
  • Explain safety and readiness information to recipients
  • Ensure someone in the household is ready to operate the phone to access transfers

Qualifications, Skills and Experience:

  • The ideal candidate for the GiveDirectly Field Officer job opportunity should preferably hold a Degree or Diploma in a relevant field.
  • Previous working experience in the field with vulnerable communities (1-2 years minimum)
  • Empathy, honesty, and the highest standards of integrity
  • Keen interest in advancing the distinctive values and mission of GiveDirectly
  • Patience and good judgment in resolving recipient problems
  • Computer and mobile device data entry ability or experience
  • Excellent communication skills
  • Physical fitness and ability to cope with difficult weather conditions or terrain
  • Fluency in Acholi and English

How to Apply:

All suitably qualified and interested candidates are encouraged to apply online at the web link below.

Click Here

NB: Applicants are encouraged to apply early, as applications will be reviewed on a ROLLING BASIS. GiveDirectly does not request for any form of payment from an applicant.

Deadline: 4th November, 2016

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Fresher Associate Field Manager – GiveDirectly Uganda

GiveDirectly Uganda Jobs

Duty Station: Lamwo, Uganda

Reports to: Field Manager

About US:

GiveDirectly is an international non-profit organization that currently operating in Kenya and Uganda that aims to help people living in extreme poverty by making unconditional cash transfers to them via mobile phone. GiveDirectly is driving a re-evaluation of the norms underlying international philanthropy with a provocative model: We deliver donations directly to the extreme poor and let them decide what to do with them. This approach builds on two converging trends: the rapid spread of electronic last-mile payments solutions in emerging markets, and the large body of experimental evidence showing that direct transfers are as or more cost-effective at reducing poverty than traditional, top-down approaches.  GiveDirectly’s field operations utilize state-of-the-art technologies and business processes to deliver transfers securely, efficiently, and transparently.

Job Summary:

The Associate Field Manager, Follow-Up (Follow-Up AFM) will play a central role in ensuring that GiveDirectly delivers a gold-standard product to donors and recipients. The Follow-Up AFM will manage the Field Officers (FOs) on one of our office-based recipient follow-up teams. The follow-up teams are responsible for (i) speaking to all of our recipients before they receive transfers (primarily in the field); (ii) picking up, tracking, and resolving adverse events such as fraud or conflict; (iii) picking up, tracking, and resolving mobile money registration problems; and (iv) receiving inbounds calls on a hotline. The individual in the Follow-Up AFM position will own day-to-day management of their team, including: daily work planning and team management, tracking team and individual performance; achieving targets; coaching field officers; and identifying opportunities for risk mitigation and process improvement. The Associate Field Manager will serve as the key resource on the ground for the Field Manager (FM) and Field Director (FD) and will be responsible for regularly synthesizing updates on team performance as well as field successes and challenges. The role will reward exceptional personnel management, organizational skills, high-quality judgment on operational challenges, and a strong commitment towards driving both team and individual productivity.

Key Duties and Responsibilities:  

Field Management (20%)

  • Meet with Field Manager at least monthly to align on any adjustments to work plan.
  • The incumbent will meet with field teams as necessary to align on daily plans and problem-solve challenges. Coordinate team approach for surveys to maximize efficiency and efficacy.
  • Track FO productivity & quality of service, including reviewing operational reports each week; discuss team and individual performance weekly with FOs and FM; own course correction if metrics are slipping.
  • Keep senior management informed of key risks to work plan (e.g. adverse event / registration problem counts, monthly recipient transfer-readiness, rumours about GiveDirectly, mobile money agent fraud, etc.).
  • Organize weekly meeting with other members of field management (FM, AFMs) in order to discuss challenges and propose solutions.
  • Manage periodic team trips to the field to follow-up with vulnerable recipients, hard to reach recipients, and adverse event / registration problem cases.

Administration (20%)

  • Carve out time each week in order to complete administrative tasks and meetings.
  • Ensure all allowance requests and spent allowance requests are submitted correctly and promptly. Process leave requests so as not to conflict with work planning and operations.
  • Resolve miscellaneous equipment requests.
  • Actively participate in a weekly field management forum to problem solve and collaborate on work planning.

 Data collection and process improvement (20%)

  • Collect surveys ~ 1-2 days a week in order to help teams achieve targets and to help identify areas for improvement.
  • Vet new versions of surveys, including impact on field staff productivity and follow-up data quality, and recommend survey improvements as necessary (e.g. potential process, risk mitigation, or data management gaps).
  • Raise ideas for continuous improvement to the enrolment process /recipient experience; execute process improvements and ideas raised by the FM / CD.

 Quality Control (15%)

  • Regularly monitor and ensure quality control while the field staff conduct surveys.
  • Periodically check and review FO data collection. Coach staff to correct any issues observed.
  • Spend 1-2 day resolving difficult cases in the field that require special attention (hard-to-find recipients, cases of potential fraud)

 Field Officer management and development (15%)

  • Coach FOs on challenges. Provide additional case-specific input as requested by FO (e.g. ambiguity around adverse event). Exercise judgment and escalate recurring issues or questions to FM to align on approach.
  • Coach FOs who are underperforming and provide disciplinary measures if necessary.
  • Encourage teamwork and improve morale through mentorship, affirmations, and various management initiatives.
  • Spend 1-2 days shadowing staff in order to identify areas for improvement and professional development, particularly during staff training.

Other (10%)

  • Arrange interview logistics and conduct interviews for new FOs (after initial screen from HR Manager). Recommend potential hires to FM for final approval.
  • Provide initial training to newly hired FOs and on-going professional development to staff. Participate in meetings with district, county, and sub-country officials as necessary.
  • Represent GiveDirectly in the field and manage daily communication with local village and parish leaders.
  • Assist with response to crisis events (e.g. refusal spikes, government shut-down, coordinated fraud, etc.)
  • Promote effective team culture by encouraging recognition of positive achievements, planning team events periodically, and other team-building initiatives.

Qualifications, Skills and Experience:

  • The ideal candidate for the GiveDirectly Associate Field Manager job placement must hold a Diploma preferably a Degree in a relevant field.
  • Exceptional leadership ability with demonstrated success in motivating and developing junior staff
  • Exceptional ability to problem-solve complex operational challenges over the phone and in the field
  • Alignment with GiveDirectly core values and commitment to advancing GD’s mission
  • Possess a positive attitude, strong work ethic, and team-player mentality
  • Strong interest in being the engine of the day-to-day field work
  • Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks
  • Excellent communication and relationship building skills and the ability to represent the organization effectively to external parties
  • Analytical and technical skills, including proficiency with Microsoft Excel
  • Fluency in Acholi and English

How to Apply:

All suitably qualified and interested candidates are encouraged to apply online at the web link below.

Click Here

NB: Applicants are encouraged to apply early, as applications will be reviewed on a ROLLING BASIS. GiveDirectly does not request for any form of payment from an applicant.

Deadline: 4th November, 2016