Duty Station: Kampala, Uganda

About US:

Tugende is a for-profit social enterprise that helps motorcycle taxi drivers in Uganda own their own motorcycles via a fair, transparent lease model instead of renting indefinitely. Ownership significantly increases income, job security and road safety. Tugende offers hire purchase arrangements of new motorcycles to recommended riders.

Job Summary:  The Debt Recovery Officer will keenly track and resolve clients with outstanding payment issues

Key Duties and Responsibilities: 

  • Follow-up on payment commitments made to ensure compliance
  • Regularly monitor delayed payments and other irregularities
  • Investigate all clients’ claims of financial difficulties this will include physical visits to clients or their guarantors
  • Send reports on suspected fraud or security concerns
  • Enter detailed conversations notes on clients’ accounts
  • Prepare and submit reports on failed delinquent accounts to supervisor
  • Support the security team with motorcycle recoveries

Qualifications, Skills and Experience: 

  • The applicants for the Debt Recovery Officer job opportunity should hold a Diploma in finance or a similar field
  • Additional qualification in legal knowledge is an advantage
  • One year of debt collection experience
  • The ideal candidate must hold values similar to our own Integrity, Empathy, Teamwork, Solution-Oriented and Always growing
  • Possess good listening and verbal skills. (Ably communicate in at least in 2 local languages)
  • Excellent negotiation, mediation and rapport skills
  • Very persistent and hardworking
  • High degree of flexibility
  • Ability and willingness to learn how to ride a motorcycle.
  • Applicants have the opportunity to be promoted to: Security and Debt Recovery Coordinator,  Branch Coordinator and Operations Managers

How to Apply

All suitably qualified and interested candidates should send their applications which should include an application letter and an up-to-date detailed CV with three professional referees and academic credentials addressed to the:

Human Resources Department,

Tugende Limited.

Email to: recruitment@tugendedriven.com

NB: Your name and the position you are applying for should be indicated in the subject of your email. The applications MUST NOT EXCEED 2MB.

Deadline: Friday 7th October, 2016



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