Duty Station:  Kampala, Uganda

Reports to: Customer Service Supervisor

About Us:

Finance Trust Bank is licensed as a Tier 1 Commercial Bank after taking over the financial services business of Uganda Finance Trust Limited (MDI). Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 350,000 depositors and over 28,000’ borrowers, through a network of 36 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.

Job Summary: The Banking Assistant- Call Centre will answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Key Duties and Responsibilities:  

  • Answer calls professionally
  • Cordially respond to customer inquiries
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Provide customers with product and service information
  • Capture customer information into the system.
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource.
  • Follow-up customer calls where necessary.
  • Complete call logs.
  • Prepare and submit call reports.

Qualifications, Skills and Experience:

  • The applicants for the Finance Trust Bank Banking Assistant- Call Centre jobs should hold  good diplomas from recognized institutions
  • Prior experience in call Centre work environment is a requirement.
  • Knowledge of customer service principles and practices
  • Working knowledge of call center telephony and technology
  • Proficient in relevant computer applications i.e. excellent Microsoft office skills
  • Fluency in both spoken and written English is a MUST
  • Fluency in more languages is an added advantage
  • Excellent communication and interpersonal skills
  • Professional and Smart in appearance
  • Ability to work under pressure
  • Good time management and consciousness
  • Excellent organizational skills
  • Good listening skills
  • Problem analysis and problem solving skills

How to Apply:

All qualified candidates should submit their applications which should include; photocopies of academic testimonials, a CV with at least three reference contacts, including the most recent employer, and telephone number to; Head, Human Resource, Finance Trust Bank, Plot 115 & 121, Katwe, P. O. Box 6972, Kampala, Uganda.

Deadline: 15th January, 2017


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