Job Title: Collections Officer (Secured Loans)

Job Description

Responsible for managing and undertaking a collections process for debts that have been allocated to him/her.



The Collections Officer is responsible for managing and undertaking a collections process for debts that have been allocated to him/her.

He/she will utilise best practice processes and techniques, as well as information at hand, to positively influence debtors to maximise payment of debt over the shortest period of time.


  • The Collections Officer is the front face of the business therefore it is important to communicate courteously with debtors by telephone, letter, and email or by text.
  • It is important to build a positive relationship as well as investigate, respond to, and progress issues and queries to a successful conclusion at the earliest time.
  • The Collection Officer needs to display a positive attitude and a team ethos and work effectively under pressure and handle conflict situations whilst remaining professional at all times.
  • The Collection Officer also needs to be inquiring and recognize the importance of best collections practice and procedures, as well as have a strong focus on achieving collection of debt in a proficient and effective manner.


  • Coordinate and execute timely and accurate collection of Customers’ accounts, including calling up customers for payment.
  • Monitor work progress and collection processes, handle and investigate cases for efficient debt recovery.
  • Handle enquiries from customers/associates on payment issues and outstanding balances.
  • Compiling status and monthly reports.
  • Ensuring prompt administration of credit collection policies and procedures.
  • Prompt follow ups and communication to stakeholders Handle disputes/differences in opinion
  • Tracing for defaulters Meeting and exceeding assigned individual activity and result targets
  • Carry out any other duties as will be assigned by you supervisor


  • A bachelor’s degree in Business Administration / related field
  • 1-2 years proven experience in DEBT Collections.
  • Age 25-35
  • Awareness of financial services especially in relation to secured loans
  • Call center work experience
  • Computer Literate
  • Credit management experience
  • Driving experience
  • Good knowledge of civil service and the decentralization process
  • Knowledge of credit industry and legal processes and application in a debt recovery environment
  • Life skills – the confidence and ability to relate to people from varied circumstances
  • Sales, Collections and negotiation experience

Females are encouraged to apply


All suitably qualified candidates should send your application, detailed CV (in Ms Word format) and testimonials (in PDF format) to this E-mail address:




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