Job Title: Personal Banker
Location: Makerere
About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Personal Banker will support the Stanbic Makerere Branch by managing new and existing customer relationships by identifying and fulfilling their needs while managing the risks associated with new accounts, mandates and specimen signatures.
Job Purpose
Manage new and existing customer relationships by identifying and fulfilling their needs while managing the risks associated with new accounts, mandates and specimen signatures
Key Responsibilities/Accountabilities
Customer Service
- Adhere to the service standards and provide excellent customer service
- Identify customer needs and match them with appropriate banking solutions
- Fully inform customers of their rights and obligations to the bank as per the Consumer Protection Guidelines (including but not limited to product pricing, facilities terms & conditions and transactional fees)
- Collect account opening documents and submit them to the Account Analyst for account opening as per laid down procedures
- Receive and verify account transfer and amendment documents and submit them to the Account Analyst for processing as per laid down procedures
- Receive and process loan documents within agreed timelines and as per laid down procedures
- Explain credit loan facility options and qualifying criteria to customers; and support customers in the completion of credit application information requirements
- Handle account opening and loan processing queries and complaints as per laid down process and procedures
- Notify customers regarding the approval/decline of credit loan facilities, keep customers informed throughout the proce
ss and advise the customer of alternative options in case of a decline
Sales
- Adhere to the Sales High 5 standards
- Meet sales budgets and targets
- Prepare and implement weekly sales activity plans (i.e. customer visits, banking days) and provide timely related reports
- Participate fully in sales campaigns and activations
- Cross sell banking products to our existing customers
- Identify migration opportunities and sell appropriate products or services accordingly
Risk and Control
Risk and Control
- Adhere to the KYC policies and guidelines for both account opening and loan origination documents
- Manage credit and operational risk in account opening and loan processing as per laid down procedures
Others
May be assigned other related duties by the Line manager
Preferred Qualification and Experience
- Bachelors degree in Business Studies or a related field from a recognized university
- At least two years branch banking experience
- Exposure to customer service required
- Previous sales experience
Knowledge/Technical Skills/Expertise
- Good knowledge of the Personal Banking value proposition
- Sound knowledge of bank products/services
- Sound knowledge of the bank’s policies and procedures relating to all areas under his/her control
- Knowledge of Service standards
- Knowledge of the Core banking system
- Knowledge of the risk management and credit principles
- Good knowledge of bank policy regarding product criteria, pricing, charges and interest rates
- Understanding of financial statements
- Knowledge of competitor products and services
Application Procedure
To Apply for this job, click this link.
Deadline: 27th January, 2017
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