Job Title:         Banking Assistant (Customer Service Jobs in Uganda 2017)

Organization: Finance Trust Bank (FTB)

Duty Station:  Kampala, Uganda

Reports to: Branch Accountant

About Us:

Customer Service Jobs in Uganda 2017: Finance Trust Bank is licensed as a Tier 1 Commercial Bank after taking over the financial services business of Uganda Finance Trust Limited (MDI). Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 350,000 depositors and over 28,000’ borrowers, through a network of 36 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.

Job Summary:

Customer Service Jobs in Uganda 2017: The Banking Assistant will receive deposits, pay customers’ withdrawals on request, attend to customer complaints and balance cash at the end of day.

Key Duties and Responsibilities:   

  • The incumbent will receive cash and Cheque deposits from customers in line with the cash management policy
  • Pay out cash to customers in line with the cash management policy
  • Receive and verify cash from strong room/ reserve every morning in line with the cash management policy.
  • Balance cash at the end of the day in line with the cash management policy and procedures
  • Carry out money transfer transactions in line with the money transfers policy.
  • Receive and attend to customers’ inquiries, complaints and requests in line with FTB policies.
  • Open customer accounts in line with the account opening procedures
  • Enter the customer details, photos and signatures into the system in line with account opening procedures.
  • Grow the customer base by cross selling FTB products to them
  • Record, forward suggestions from customers and follow up in line with customer care strategy.
  • Provide documents used in banking to customers in line with FTB policies and procedures.
  • Receive and enter ATM , CRB and other applications in line with the FTB policy and procedures

Qualifications, Skills and Experience:

  • The applicants for the Finance Trust Bank Banking Assistant jobs should hold good diplomas in Accounting/Business Administration from recognized institutions
  • Previous exposure and experience as a Sales Representative will be an added advantage.
  • Computer literacy skills are mandatory
  • High integrity and sense of confidentiality.
  • Highly organized person
  • Excellent communication skills.
  • Team work skills.
  • Excellent interpersonal skills.

How to Apply:

All qualified candidates should submit their applications which should include; photocopies of academic testimonials, a CV with at least three reference contacts, including the most recent employer, and telephone number to; Head, Human Resource, Finance Trust Bank, Plot 115 & 121, Katwe, P. O. Box 6972, Kampala, Uganda.

Deadline: 31st March 2017

Customer Service Jobs in Uganda 2017 – No experience Banking Assistants at Finance Trust Bank (FTB)



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