Job Description :

The IT Officer provides support in

• • Providing ICT support to the project office
  • Assisting the Head of IT Services in maintaining GIZ IT standards, policies and guidelines within the project office.

The IT Officer Performs The Following Tasks

Specific Tasks

• • Configure and deploy new workstations, laptops and peripheral equipment
  • Install, troubleshoot, repair, update and maintain workstations and laptops
  • Install, maintain, and troubleshoot printers/copiers as well as manage toner requests
  • Setup and support audio/visual equipment for presentations and training on and off site.
  • Implement, maintain and configure all standard GIZ software (e.g. office 365, Onsite, Winpaccs, SAP, IDA)
  • Install authorised software to desktops & laptops
  • Ensure that all software on GIZ IT equipment is licensed and the licenses recorded.
  • Ensure anti-virus and spyware software is installed and up to date on all computers
  • Ensure that users are aware of the IT security guidelines
  • Maintain and configure LAN and WLAN network security.

Network related tasks

• • Monitor LAN, WLAN and internet to ensure network functionality and availability to all system users
  • Ensure that the LAN topology documentation for the project office is up to date.

Operational support

• • Perform regular system back-up and ensure the integrity of back-up
  • Escalate ICT issues to the IT Country office where necessary.

General tasks

• • Carries out and ensures general administration of the entire IT system
  • Safeguards the system against hackers
  • Resolves all computer and internet problems, prepares all the necessary information and provides phone support
  • Ensures an IT emergency service
  • Assists in advising on IT projects
  • Maintains a list of all hardware and software systems, and updates this to reflect changes
  • Documents the installation and settings on the server and on all computers.
  • Keep server room organised and secure.

Other Duties/additional Tasks

• • Supports the Digital Ambassador of GIZ Uganda on technical needs around Digitalization within the RISE Programme
  • Performs other duties and tasks at the request of management.

Skill Set

Required qualifications, competences and experience

Qualifications

• • Diploma in Information Technology, Computer Science, Electrical, Software or Telecommunication engineering and any relevant IT professional certifications (CCNA, MCP, CompTIA Network+).

Professional Experience

• • 1 year or initial (internship or similar) experience in this area with a reputable organisation

Other Knowledge, Additional Competencies

• • Outstanding working knowledge of ITC technologies (related software, phone, fax, email, the internet) and computer applications (e.g. MS Office)
  • Excellent knowledge of English in writing and speaking
  • Ideally knowledge of Lugbara and Arua
  • Willingness to upskill as required by the tasks to be performed – corresponding measures are agreed with management.

How to Apply: