Job Title: Call Centre Agents– UEDCL Jobs
Organization: Uganda Electricity Distribution Company Limited (UEDCL)
Reports To: Customer Care Manager
Job Location: Head office
Uganda Electricity Distribution Company Limited (UEDCL) Profile:
The Uganda Electricity Distribution Company Limited (UEDCL) is a limited liability company incorporated in Uganda under the Companies Act. UEDCL owns the 33KV and below voltage in the electricity distribution network and all the operational assets associated with the business currently leased to Umeme Ltd. The company monitors Umeme Ltd’s investment, generation, and distribution of power in eight territories covering over 67 Districts, operation of the pole plant at Lugogo, and execution of some rural electrification schemes on behalf of the Ministry of Energy and Mineral Resources.
- To manages the call centre system by coordinating Fieldworks orders to keep the power on and offer timely responses to customers and stakeholders for Revenue generation.
- Primarily responsible for receiving calls and providing professional, courteous and accurate information to UEDCL customers by utilizing excellent, in-depth knowledge of company products and programs as well as logging all customer’s complaints using the appropriate tools/systems provided for subsequent follow up.
Roles and Responsibilities:
- Pick and answer customer calls promptly.
- Ensure clear communications are passed to the customers over power availability
- Gather Customer Complaints by categories
- Follow-ups on complaints resolutions with the respective department or area
- Make sure the call centre performance satisfies the customers’ expectations
- Any other duty that may be assigned from time to time
- Diploma in a Business related discipline. A degree would be an added advantage.
- Pursuing a professional course will be added advantage
- Knowledge of customer care, Customer Management System and Micro-Soft Computer Application Packages
- Must have at least one years’ relevant experience in a busy organization
How To Apply:
Please submit your application and complete Curriculum Vitae online via the link below;
Deadline: 8th November 2019