EFC Uganda Jobs 2020 – Customer Experience Officers

Job Title: Customer Experience Officers – EFC Uganda Jobs 2020

Organization: EFC Uganda Limited (MDI)

EFC Uganda Limited (MDI) Profile:

EFC Uganda Limited (MDI) offers a wide range of products and financial services that are customized to suit the Ugandan market. These include access to savings accounts using smart cards as well as commercial and housing loans. Our lending products range in scope from the Market Women Trader Loans, Home Improvement Loans and MSE Loans, while our savings products include Regular Savings Accounts, Premium Savings Accounts and Term Deposit Savings.

Job Profile:

It is the primary objective of the Customer Experience Officer to ensure that EFC Uganda Limited (MDI) Is building and maintaining quality relationships with customers in order to build their confidence, trust and loyalty In the EFC Brand and to promote its products and services.

Roles and Responsibilities:

• Identify opportunities for potential up-sell and cross- sell and create value story specific to opportunity;
• Ensure that the employees are following the Consumer Protection Guidelines
• Manage & support the Client Relationship Assistants
• Lead strategies to control and manage branch client traffic for efficient service delivery;
• Carry out tasks of brand champion to manage and maintain a strong brand within the premises;
• Supervise the hygiene and sanitation of the branch premises and branch custodian;
• Ensure adequate and supply and efficient store management for the branches;
• Maintain and monitor accurate and updated staff and client registers;
• Ensure that branch opening & closing times are adhered to
• Ensure the EFC Customer Protection Principles and Customer Complaint process are prominently displayed In the respective premise;
• Lead strategies to Promote, drive and enhance customer satisfaction In the branch

Minimum Qualifications:

• The applicants for the Customer Experience Officer jobs must hold Bachelor’s Degrees from recognized universities
• Two years of related experience;
• Strong computer skills (Word, Excel,
• PowerPoint, database, etc.)
• High sales acumen;
• Attention to detail and accuracy;
• Strong analytical, written and verbal communication;
• Capacity for Interpersonal, and relationship building skills;
• Outgoing and engaging personality with compelling customer care and service excellence orientation

How to Apply For EFC Uganda Jobs 2020 – Customer Experience Officers:

All applications should be sent to recruitment@efcug.com

NB: Only shortlisted candidate will be contacted

Deadline: Friday 14th February 2020