Abt Associates Uganda Jobs 2020 – ICT Officer

Job Title: IT Officer – Abt Associates Uganda Jobs 2020

Organization: Abt Associates Uganda

Duty Station: Tororo

Reports To: Deputy Chief of Party

Abt Associates Uganda Profile:

The International Development Division focuses on improving the lives and economic well-being of people in lower and middle-income countries. We command technical expertise in health, agriculture, climate change, food security and governance—as well as in international evaluation. Our multi-layered health portfolio includes policy, health promotion and disease prevention, health finance, and health systems management. In partnership with government clients and local experts, our high-quality programs in Africa, Asia, Latin America, and the Middle East are known for impact and innovation.

Project Description

Abt Associates, a major American business and government research, technical assistance, and consulting company, manages the USAID-funded Vector Control Task Order 1. Task Order 1 supports the U.S. President’s Malaria Initiative (PMI) and USAID in planning and implementing an integrated vector control approach with the overall goal of reducing the burden of malaria. Abt has implemented indoor residual spraying (IRS) for PMI since 2010, delivering high-quality IRS programs and gathering comprehensive vector control entomological data. Under this contract, Abt will expand entomological monitoring to guide programs focused on insecticide-treated mosquito nets and IRS and continue to assist PMI in reducing the burden of malaria through IRS and capacity building in 22 African countries where malaria is endemic. Abt will also continue to support PMI in IRS monitoring and evaluation, as well as environmental compliance.

Job Profile:

Abt Associates seeks a qualified candidate for the position of IT Officer. The position is based at the project’s field office in Tororo. Working under the supervision of the Deputy Chief of Party, the IT Officer will provide IT and data analyst support to the field office team, manage the project’s computer network in all locations and support the project’s inventory management.

Roles And Responsibilities

• • Provide technical support for major and/or urgent problems with LAN or any of its components (server crash, firewall, virus attack, hard drive failure, etc.). Reimage and join laptops to the domain.
  • Provide on-call assistance to individuals as needed.
  • Work with Tier2 support (Abt IT) to resolve issues as required.
  • Perform Window Server maintenance and administration, including installing Windows 2008 patches and upgrades (Service Packs).
  • Monitoring server logs and perform necessary operations to ensure the proper state of the systems.
  • Monitor that the Symantec Antivirus software and virus definition updates are being deployed to the server and client PCs. Ensure that any PC deployed to the field has the project standard antivirus protection and is configured to receive virus definition updates via Internet/Symantec LiveUpdate. Run a weekly antivirus status report from the Symantec Antivirus Console.
  • Perform File Server backups (weekly full backup, daily incremental on file server, and monthly backups of file server and users data). Using Symantec BackupExec 2010, confirm scheduled backup jobs are successful. In conjunction with International IT, perform quarterly data recover validation from backup.
  • Monitoring site firewall, managing VPN accounts, if any.
  • Monitor File Server (Group Policy, NTFS permissions, EFS).
  • LAN Administration: creating and modifying user accounts and privileges/rights (for network and exchange); managing disk space, printer queues, and internet connection; and updating antivirus software and definition files.
  • Perform desktop and laptop computer support, including performing routine preventive maintenance (disk scan, deleting temp files, defragmentation, etc.); installing software patches and upgrades, troubleshooting hardware or software problems; and ensuring users are backing up their data files on the server.
  • Provide basic training of MS Office products.
  • Monthly conference call and written summary report (format to be provided) with Abt Associates International IT Management. Review monthly activity, articulate and implement Action Plans relating to identified IT needs.
  • Coordinate, update, and maintain the tracking database for new and existing inventory including asset identification tagging, location identification, physical count, and departmental equipment custodians.
  • Conduct periodical and annual fixed assets physical inventories, and coordinate assets physical inventories. Coordinate transfer of equipment and update the inventory list with each transfer.
  • Monitoring server logs and perform necessary operations to ensure the proper state of the systems. Monitoring of the Antivirus software and applying updates.
  • Perform File Server backup, weekly full backup, daily incremental on file server, monthly backups of file server and users data. Monitoring site firewall, managing VPN accounts, if any, monitor File Server. Group Policy, NTFS permissions, EFS. LAN Administration: creating and modifying user accounts and privileges/rights (for network and exchange); managing disk space, printer queues, and internet connection; and updating anti-virus software and definition files.
  • Perform desktop and laptop computer support, including performing routine preventive maintenance (disk scan, deleting temp files, defragmentation, etc.); installing software patches and upgrades, troubleshooting hardware or software problems; and ensuring users are backing up their data files on the server.
  • Monthly conference call with International IT Management. Review monthly activity, articulate and implement Action Plans relating to identified IT needs. Perform hardware troubleshooting, including identifying hardware failure for all hardware warranties; coordinating with hardware vendors/manufacturers for the prompt replacement of any defective components and working with the Project internet service to solve any problems accessing the internet and/or sending and receiving email.
  • Support the M&E department in collecting and collating data from the field and ensuring daily entry of spray information from the field into the database

Minimum Qualifications

• • (2+) years of experience and bachelor degree OR the equivalent combination of education and experience.
  • Bachelor’s degree in Computer Science or Computer Engineering.
  • Good interpersonal and communication skills, flexibility, able team player, self-directed and ability to pay attention to detail
  • Fluent in English (oral and written). MCSE certification a plus
  • Experience with Windows Sharepoint Services a plus
  • Fluent on Active Directory, DHCP, DNS, Group Policies, Windows 2000/2003 server, Windows XP professional, software and basic hardware troubleshooting skills, networking
  • At least 2 years of relevant professional experience in Inventory Management
  • Excellent inter-personal communication skills and excellent organization skills. Preference for candidates who have experience that relates to USAID or other donor. USAID experience and knowledge of FARs and AIDARs is highly desirable. English language proficiency

How To Apply: 

• • All candidates should send applications to VCUganda_Recruiting@pmivectorlink.com with the position title in the subject line of the email.
  • Documentation required to be considered includes a Cover Page, CV, biodata form, payslip from the most recent position held, copies of educational certificates/degrees, and contact information of at least 3 references we can contact (must include email addresses and phone numbers).
  • Candidates selected for an interview will be sent a more detailed job description in advance of the interview.
  • Applications that do not follow these instructions, or that do not meet the stated minimum qualification requirements, will not be considered .

Deadline: Friday, April 17th, 2020.