ENCOT Microfinance Uganda Jobs 2020 – 9 Diploma Call Center Agents

ENCOT Microfinance Uganda Jobs 2020

Job Title: 9 Call Center Agents – ENCOT Microfinance Uganda Jobs 2020

Organization: ENCOT Microfinance Uganda

Duty Station: Masindi


ENCOT Microfinance Uganda Profile:

Serving over 25.000 clients in 15 districts of the Mid- Western, Central, and Northern regions) of Uganda. ENCOT Microfinance Limited (ENCOT) is o social impact. fast-growing and innovative MFI operating a network of SIX branches located in Hoima, Masindi. Kigumba, Kagadi, Nakasongola and Kawempe.
ENCOT’s mission Is to provide financial and enterprise development services to low – income smallholder farmers and business communities, to support them navigate out of poverty through creation of own jobs.


Roles and Responsibilities:

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Minimum Qualifications: 

  • Minimum of Diploma in Social Work, Education, Business Administration, Mass Media and any other related field.
  • At least one (1) year of experience in Customer Service.
  • Good communication and Customer Handling skills.
  • Strong experience in networking, community mobilization, and facilitation.
  • Demonstrated experience and skills in research, analysis and report writing
  • Good interpersonal and both written and verbal communication skills
  • Personal qualities of integrity, credibility, and commitment to ENCOT’s mission and vision.
  • Proficiency in MS Office suite, good understanding of IT and its role in modern management as well delivery of services to target customers.
  • Outstanding communication and negotiation abilities


How To Apply for ENCOT Microfinance Uganda Jobs 2020: 

Interested applicants meeting the requirements should address applications as below and submit in PDF (Cover Letter and CV only) by email to hr@encot.org

Head of Human Resource
ENCOT Microfinance Limited
Head Office
Plot 68,Port Road, Masindi
P.O.BOX 388 Masindi- Uganda

Please note that only shortlisted candidates shall be contacted & ENCOT does NOT solicit for funds from job applicants.

Deadline: by 5:00pm. Friday 4th December 2020.

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

About Author

You just have to keep trying. Keep at it and do not draw back.

1 Comment

Incase you have any inquiry, let us know by commenting here.

This site uses Akismet to reduce spam. Learn how your comment data is processed.