City Ambulance Uganda Jobs 2020 – Customer Care Officer

Job Title: Customer Care Officer – City Ambulance Uganda Jobs 2020

Organization: City Ambulance Uganda

Duty Station: Kampala

FHI 360 Uganda Profile:

Roles and Responsibilities:

• Receiving and responding to customer service account inquiries
• Maintain an up-to-date database of clients’ information and documentation.
• Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. expediting correction or adjustment; following up to ensure resolution.
• Entering customer information on to a computer database for monitoring of call and visitors’ logbook.
• Recording and handling customer complaints or escalating to a manager.
• Maintain a conducive environment in the front office for both staff and clients and coordination of cleaning at the Branch..
• In charge of customer inflow and queue management.
• Recording customer feedback on service and areas of improvement.

Minimum Qualifications: 

•  Bachelor of Communications or Bachelors of Business Administration or Bachelors of Social Works
• 3 experience in customer service and managing front desk activities
• Ability to communicate well with customers.
• Skilled at de-escalation and conflict management
• Good record management skills

How To Apply for City Ambulance Uganda Jobs 2020: 

Interested candidates who meet the above requirements, should send their applications, CV, academic documents and practising licenses where applicable as one document addressed to the Human Resource Manager at hr@citymedicals.org  or hr@cityambulance.net

Deadline: 23rd December 2020.