Job Title: Fresher Administrative Clerk – Lancet Laboratories Uganda Jobs 2021
Organization: Lancet Laboratories Uganda
Job Location: Kampala
Lancet Laboratories Uganda Profile:
Lancet Laboratories is one of the leading pathology laboratories operating throughout Africa, providing vital diagnostic and monitoring pathology services in South Africa, Botswana, Ghana, Kenya, Mozambique, Nigeria, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe. Committed to providing diagnostic excellence, Lancet Laboratories is SANAS accredited, adhering to international criteria set out according to ISO Standard 15189. Lancet Laboratories operates in the private healthcare environment and offers specialist pathology services for the corporate, insurance and mining sectors. We process up to 1.8 million tests per month and offer an extensive range of pathology services, from sophisticated molecular and cytogenetic investigations to advanced chemical analyses. Lancet Laboratories is owned as a traditional medical partnership, where pathologists provide a professional diagnostic pathology service and are also shareholders in the business. More than eighty specialist pathologists, each with their area of expertise, lead the service, not only to ensure the quality and validity of investigations but also to offer consultative services to physicians, managed healthcare institutions, the occupational health environment and the insurance and industry sectors.
Job Profile:
Work in scientific and medical laboratory settings preparing experiments, processing specimens, maintaining lab equipment, and cleaning up after experiments.
Roles and Responsibilities:
• Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritized channelling of specimens to various laboratories/ sites.
• Processes sample registration logging and queries according to set standard operating procedures.
• Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turnaround time.
• Performs hospital rounds to distribute reports and collect submitted samples for processing in accordance with relevant standard operating procedures.
• Handles and refers to administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
• Responsible to track the progress of sample delivery by couriers to ensure that specimens are received by the designated laboratory, processed and results returned timeously and in compliance with set standard operating procedures.
• Investigates bottleneck in pre-analytical laboratory processes and ensure timely resolution of challenges.
• Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.
• Monitors stock levels and orders additional stock to ensure the availability of required materials always and ensure delivery of stock to the doctor’s rooms.
• Represents the organization by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals and staff.
• Management of the reception area and give out relevant information and direct clients to relevant departments while offering excellent customer service
• Receives cash from patients and ensures the banking of monies in accordance with relevant standard operating procedures.
• Reports incidents, logs customer complaints and problem solution read documents and actions tasks on the laboratory information management system in compliance with relevant organizational policy.
• Prepares and scans patient forms onto laboratory scanning system (Oculus) and resolves the scanning incompletes according to set standard operating procedures.
• Responsible for adhering to Lancet uniform protocols as set standard operating procedures.
Minimum Qualifications for Lancet Laboratories Uganda Jobs 2021
• Bachelor’s Degree in Relevant field or equivalent is preferred
• At least one-year related experience in Administration and clerical work
• Must have basic clerical skills, such as: typing/Word Processing, filing, medical terminology, and be computer literate.
• A critical thinker with strong attention to detail
• Previous Lab experience and/or medical background preferred
• Excellent organizational, time management and communication skills
• Working knowledge of basic Housekeeping
• Strong interpersonal skills and adaptability
• Ability to prepare stock inventory and process Lab requisitions
• Good understanding of laboratory information systems and automated laboratory equipment
• Ability to understand and follow Standard Operating Procedures and Company Policies and Protocols.
Competencies:
• Ability to cope with nervous/distressed patients
• Ability to work as part of a team
• Ability to work in a pressured environment
• Adherence to company dress-code
• Administrative skills
• Attention to Detail Business numeracy Communication
Job Specification:
• Confidentiality / Sensitivity Customer Orientation
• Empathy
• Flexibility
• Interpersonal skills
• Patience
• Telephone etiquette
Other Information
The work location will be IHK Namuwongo. We will agree on a 6-month probation period with learning and performance objectives after which we offer a contract
How To Apply for Lancet Laboratories Uganda Jobs 2021
Interested applicants should submit their Application, CV, certified ID copy, clearly indicate the position you are applying for. To: Human Resource Manager, Lancet Laboratories Uganda Limited, Pox 36335, Kampala. Or Hand deliver Lancet Head Quarters, North Park Plaza, Bweyogerere, Opposite Uganda National Bureau of Standard (UNBS). Or Email: hr@lancet.co.ug
Short listed candidates will be required to undergo background checks and assessments.
Deadline: 26th March 2021
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