Job Title: Diploma Passenger Check-In Supervisor – Uganda Airlines Jobs 2021
Organization: Uganda Airlines
Duty Station: Kampala
Reporting Line: Duty Manager
Uganda Airlines Profile:
Uganda Airlines is Uganda’s flagship national passenger and cargo carrier. We provide scheduled air transportation services in East Africa and near-international markets.
On 23rd April 2019, we received our first two Bombardier CRJ900s, the first of a growing fleet. During our first phase of operations, we will be flying to the cities of Nairobi, Mombasa, Dar es Salaam, Kilimanjaro, Juba, Bujumbura, and Mogadishu.
With the upcoming arrival and addition of new planes to our fleet, we will expand our route map and fly to DRC, Zanzibar, Asmara, Hargeisa, Lusaka, Harare, Johannesburg, Djibouti, and Addis Ababa, and plan to make international flights connecting Uganda to Europe, the Middle East, West Africa and Asia.
Job Profile:
The Passenger check-in Supervisor shall manage all matters relating to customer service and smooth movement of the airline customer while at the airport.
Roles and responsibilities:
Key accountabilities /responsibilities:
- To lead the Passenger Services Team to ensure staff are trained and motivated to deliver a consistent & excellent standard of service to our passengers
- To establish and maintain effective relationships with customers and airport company representatives to ensure that a productive relationship is maintained while abiding with service level agreements
- To monitor operational plans like schedules and ensure that they are well updated.
- To carry out all Passenger Services functions as required including the identification of legislative, statutory and procedural requirements and ensuring their compliance
- To develop and exploit commercial and business improvement opportunities
- To develop and contribute to new planning ideas by ensuring that they are cost efficient and effective.
- The implementation of Company Health & Safety Policy.
- To ensure cost effective operational decisions are made including first line supervising, controlling absence, overtime and management of resources
- To effectively communicate daily shift events to other department internally and externally to ensure all stakeholders are aware of plans and potential consequences
- Ensure a well-motivated and performing team of check in agents.
Competencies:
- Good report writing skills.
- Customer-focused and hospitable.
- Attention to detail.
- Excellent communication and interpersonal skills.
- Confident, decisive and proactive.
- Excellent communication skills
- Self-motivated
- Customer-centric
Qualifications
- University graduate or relevant Higher Diploma with experience in all-round airport handling operations with relevant experience in Passenger services.
- At least 3 – 5 years relevant experience in a similar role with a reputable airline or reputable ground handling company.
- Good working knowledge of all Passenger Services functions, the airline industry and customers
- Good level of people and operational management skills including leadership, resource management, planning, communication and financial skills
- Good working knowledge of statutory and procedural obligations of the business including health and safety, employment and security issues
How To Apply for Uganda Airlines Jobs 2021
Application letters, complete with Curriculum Vitae giving two (2) referees, and copies of academic and professional certificates with one passport size photograph (one full-size photograph for Cabin Crew applicants) should be submitted online at www.careers.ugandairlines.com or by post quoting the Job Reference number accordingly.
Applications should be addressed to:
The Manager Human Resources.
Uganda National Airlines Company Ltd.
P.O. Box 431, Entebbe, Uganda.
Only successful applicants will be contacted.
Closing Date: 12th July 2021 at 4:00 pm
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