Job Title: Portfolio Management Executive – M-KOPA Uganda Jobs 2021
Organization: M-KOPA Solar Uganda
Duty Station: Kampala
M-KOPA Solar Uganda Profile:
M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of “pay-as-you-go” energy for off-grid customers. The company was founded in 2011 by former executives behind M-PESA (the world’s leading mobile payment platform) on the belief that mobile technology could revolutionize energy services in emerging markets the same way it has already revolutionized the delivery of communications and financial services.
Job Summary
To be accountable for the quality of credit and improvement in customer engagement, retention, and quicker solutions to issues for assigned portfolio of customers.
Roles and Responsibilities:
- Call customers within own portfolio to negotiate and collect outstanding balances.
- Ensure all customer related queries or problems are addressed and resolved, including driving action from other departments to resolve the issues/queries.
- Document all customer interactions on the provided systems.
- Create priority levels in own portfolio to ensure effort/impact maximisation and avoid flowing accounts forward.
- Devise creative ways to keep customers engaged and paying while sharing best practice across the portfolio management team.
- Make recommendations for upgrades, cancellations.
- Any other roles assigned by the team leader
Minimum Qualifications:
- Knowledgeable about the internal credit metrics.
- Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders.
- A positive, learning-oriented attitude and capacity for self-empowerment.
- Two years’ work experience in a professional role
- Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative method
Degree qualifications
- Bachelor’s Degree
How To Apply for M-KOPA Uganda Jobs 2021
All interested and suitably qualified candidates should submit their applications through the link below.
Deadline: 9th September 2021
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