Job Title: Customer Care Executive (North) – M-KOPA Uganda Jobs 2021
Organization: M-KOPA Solar Uganda
Duty Station: Gulu
M-KOPA Solar Uganda Profile:
M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of “pay-as-you-go” energy for off-grid customers. The company was founded in 2011 by former executives behind M-PESA (the world’s leading mobile payment platform) on the belief that mobile technology could revolutionize energy services in emerging markets the same way it has already revolutionized the delivery of communications and financial services.
Job Summary
To control quality at the Service Centre by providing excellent Customer Service to walk in customers and managing stock as per the M-KOPA service police.
Roles and Responsibilities:
- Support customer swap & return processes in line with M-KOPA reverse logistics policy
- Review and accurately update all activity in the Inventory tools with all incoming and outgoing transactions as per M-KOPA stock handling policy
- Allocate stock to Direct Sales Representatives (DSRs) in line with M-KOPA stock allocation policy
- Manage stock by preventing stock –out at the Service and guaranteeing integrity of stock.
- Resolve or escalate walk in customer queries in line with MKOPA customer care guidelines
- Uphold the brand values of M-KOPA, including ensuring the M-KOPA Service Centre is highly presentable to customers
Minimum Qualifications:
- A bachelor’s degree from a recognised institution / university in any field.
- Fluent in at least English & Luganda / or a major language found within any of the Sales Regions
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- A team player with a high level of flexibility
- Should be self-motivated & able to demonstrate a drive for results with a professional approach.
- Excellent customer Care skills -Customer centric with commitment to deliver
- Possession of basic numerical skills
- Team work with high levels of flexibility.
- Demonstrate high level of integrity, work ethics, proactive and positive attitude.
- Exceptional communication, interpersonal, problem solving and analytical skills
- Report-writing and presentation skills.
- Should be self-motivated & able to demonstrate a drive for results with a professional approach.
How To Apply for M-KOPA Uganda Jobs 2021
All interested and suitably qualified candidates should submit their applications through the link below.
Deadline: 14th September 2021
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