Job Title: Technical Telephony Operations Representative – Wave Mobile Money Jobs 2021
Organization: Wave Mobile Money
Duty Station: Kampala, Uganda
Wave Mobile Money Profile:
Wave Mobile Money is building a cashless Africa – starting in Senegal, Cote d’Ivoire, Uganda & now in Mali. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave.
Job Summary:
The Telephony team’s mission is to integrate and maintain SIP and SMPP accounts in the countries where we’re operating. The team is expected to keep the toll-free numbers as available as possible to allow the support team to respond to customers’ calls swiftly. At the same time, ensuring the reliability of our SMPP connections, which also enables customers to receive SMS notifications on time.
Roles and responsibilities:
- Dealing with toll-free numbers and SMS outages by performing first checks
- Debugging, interpret and analyse errors
- Escalating if needed to Engineers/Partners based on the error message received
- Dealing with partners to solve issues or get any other information we need
- Removing/Assigning phone numbers to Support Reps in SIP system
- Performing first groundwork before engineers integrate the final service
- Managing corporate fleet SIM requests
- Processing Telco invoices and funding requests
- Writing daily notes about activities
- Working closely with BizDev and Engineers
- Helping to perform our activity
- Owning action plan
- Working on flexible hours, on weekends, evenings, and statutory holidays if required
Minimum Qualifications
- The ideal applicant must hold a degree in TIC preferably in IT / Telecommunications or equivalent
- At least two years of experience in a comparable position with a basic understanding of network and system
- Fluent in English
- Can work with a team
- Motivated with a focus on self-improvement
- You might be a good fit if you:
- Worked in a Bank / Financial institution / Telcos
- Have incident management skills
- Have basic network and system knowledge
- Have basic understanding of SMS and VOIP/SIP systems will be a plus
- Love solving problems and can take initiatives
How To Apply for Wave Mobile Money Jobs 2021
All candidates should fill out the online form, and upload a resume plus a cover letter describing your interest in Wave and the role at the link below. We review applications on a rolling basis.
Closing Date: Open until filled
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