Job Title: Account Manager (Long Tail) – Jumia Uganda Jobs 2021
Organization: Jumia Uganda
Duty Station: Kampala, Uganda
Jumia Uganda Profile
Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia’s ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people’s lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.
Job Summary:
The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins. As an Account Manager of long tail, you will play a key role in the Glovo Account management team. You will be directly responsible for impacting all the long tail partners to make them grow, sell assets and improve user UX.
Roles and Responsibilities:
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Maintain a good relationship between Glovo and our partners through scalable tools/ initiatives and having good partner support.
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Optimize Glovo visibility in our partners through marketing actions and our marketing kits.
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Understand motives of inactive partners and churn and make plans to improve MoM.
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Define scalable processes, making sure long tail partners are self-sufficient in using our tools.
- Draw and execute plans to make the portfolio grow through promos, marketing activations and selling positioning assets
- Identify new assets to sell to the long tail partners and implement the whole process.
- Review and propose partner communications, ensuring partner engagement and long-term relationships.
- Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ.
- Work on improving Kpis for the long tail partners through comms, tech releases, new features implementation, and different analysis and tests
- Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
Minimum Qualifications
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Customer Service or Business Consultancy
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Preferably experience in FMCG, food-hospitality or on-demand delivery industry
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Effective English written and communication skills
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High level of excel skills required
- Mass communication tools skills will be valued
- Determined to get things done: no job is too big or too small
- Organized and detail-oriented
- Problem solver, data-driven with an analytical approach
- Great interpersonal and communication skills
- Comfortable working in a high growth and high-performance start-up with a fast pace
Main KPIS:
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Scale Self-service promotool utilization rate (% of store addresses ID using promotool)
- Improve the promotool traffic (unique partners visits)
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Partner revenue & amount of partners buying assets
- Ops Kpi as cancelations, Bad Ratings and Prep Time
- N of partners doing orders
- % Churn over portfolio
- Co responsible of partner activations sla
How To Apply for Jumia Uganda Jobs 2021
All interested and suitably qualified candidates should submit their applications through the link below.
Deadline: Open until filled
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