Job Title: Customer Relations Assistant – Joint Medical Store Jobs 2021
Organization: Joint Medical Store (JMS)
Job Location: Kampala, Uganda
Reports to: Customer Relations Officer
Directorate: Customer Services
Joint Medical Store Profile:
Joint Medical Store (JMS) is a Church founded private not for profit organization whose mission is ‘To Provide Affordable Quality Health Solutions through an Efficient Supply Chain System that Delivers value to Accredited Health Units and Other Stakeholders’.
Job Summary:
Manage the processing of customers’ orders by responding to enquiries and queries relating to products and services in accordance with JMS policies and procedures.
Roles and Responsibilities:
- Promote the image of JMS through adhering to JMS values when dealing with customers
- Exhibit excellent customer care skills to our customers
- Market and sell consumer goods and create awareness for the available items in stock to all customers
- Analyse customer orders appropriately and translate them into appropriate sales document
- Maintain proper records of the unconfirmed orders
- Provide support in the conduct of weekly checks to understand orders that have not been confirmed by customers
- Make inquiries to the customer and correct any discrepancies in terms of quantities, brands, units of measure depending on the customer orders.
- Key in accurate details for all customer orders
- Follow up with CRO for customization of ERP notifications to customers upon invoicing their orders
- Update customer contacts into the ERP system as and when changes occur.
- Assist in capturing out of stock items from customer orders and share report with Customer Relations Officer
- Capture, and compile the customer comments from consignment delivery verification forms, medical representative reports, and at the time of ordering
- Conduct a tools and technology usage assessment bi-annually for assigned customers and compile report for CRO review
- Maintain a record of customer comments through customer feedback forms, mails, phone etiquette, registers, questionnaires and suggestion box
- Compile customer feedback and forward to line manager appropriate action
Minimum Qualifications:
Qualifications
- Diploma in Marketing, Business Administration, Pharmacy, Nursing or related field.
Experience
- At least two year’s working experience in sales and marketing or health related field
How To Apply for Joint Medical Store Jobs 2021
Please address your applications to:
The Manager Human Resources & Administration
Joint Medical Store
P.O. Box 4501
Kampala
Submission of Applications
Only qualified candidates who meet all the above requirements are invited to submit applications, resume, copies of academic certificates, testimonials and three referees (who are not relatives) with their day time telephone contacts. Only short listed candidates will be contacted. Applications may be hand delivered to JMS Head office Reception Desk or Email to HRA@jms.co.ug.
You may visit JMS website at www.jms.co.ug for the job’s additional details.
Deadline: 22nd December 2021 at 5:00 pm
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