Job Title: Team Leader (Call Centre) – MTN Uganda Jobs 2022
Organization: MTN Uganda
Duty Station: Kampala, Uganda
Reports to: Supervisor (Call Center)
MTN Uganda Profile:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary:
To coordinate the delivery of excellent service through effective leadership and management of Call Centre CSA’s.
Roles and responsibilities:
- Provide coaching and support to advisors; developing them to ensure that they achieve their full potential
- Perform Quality checks and implement measures to improve performance levels and meet objectives
- Submit reports on performance of the assigned advisors
- Audit advisor system access and activities that are risk prone.
- Monitor advisor activities and provide real time feedback.
- Implement Contact Centre critical business processes and suggest improvements
- To implement motivational programs to keep morale and retention high.
- Implement the Contact Centre HR operations in respect to advisor recruitment, training and discipline.
- Participate in Contact Centre special projects as required.
Qualifications for MTN Uganda Jobs 2022
Education:
- Bachelor’s degree.
Experience:
- Experience in a service driven organization
- Customer interface, in person and or via the phone
- 2-3 years’ experience in a Call Center environment
- Telecommunication Industry trends
Other Attributes:
- Good Communication skills
- Interpersonal skills
- Troubleshooting & Problem-solving skills
- Telephone etiquette.
- Negotiation skills.
- Interpersonal skills.
- Problem solving skills.
- Decision Making Ability
- General Business Writing
- Commitment to quality, customer service and high performance
- Flexibility
How To Apply for MTN Uganda Jobs 2022
All interested and suitably qualified candidates should submit their applications through the link below.
Closing Date: 26th April 2022
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