Job Title: IT Helpdesk Officer – I&M Bank Uganda Jobs 2022
Organization: I&M Bank Uganda
Duty Station: Kampala, Uganda
Reports to: Supervisor, Systems Administration
I&M Bank Uganda Profile:
I&M Bank is a leading banking and insurance group in Eastern Africa with a presence in Kenya, Mauritius, Rwanda, Tanzania and Uganda. I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence. The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers.
Job Summary:
To provide first-line technical service Desk support within the bank’s ICT service.
Roles and responsibilities:
- Act as a single point of contact for staff regarding technology issues and queries and provide first and second line support
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
- Provide quick resolution and excellent customer service
- Redirect unresolved issues to the next level of support personnel
- Provide needed information on IT products or services
- Log, maintain and take ownership of issues in the Help Desk system and provide appropriate reporting information
- Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
- To maintain an asset (hardware & software) database and track changes
- Ensure that all necessary reports and information are prepared on time and to the highest standard of accuracy
- Carry out End of Day functions on the banking applications
- Maintain security of the bank’s IT assets and the safety, confidentially and integrity of data held within bank’s computer systems
Minimum Qualifications
Minimum Education Qualification:
- BSc in Computer Science/Information Technology/ Software Engineering or any other IT related course from a recognized institution
Work Experience:
- Minimum of 1-2 years’ demonstrated in an IT-related role
Required Competencies (Knowledge, Skills & Abilities):
- Ability to troubleshoot the common network problems
- Knowledge of the different hardware and software/Applications used on the network
- Understanding the different system configurations
- Ability to solve common computer user problems
- Knowledge of policies and procedures
- The ability to think logically and work as a team
- Strong customer care & problem-solving skills
- Attention to details
How To Apply for I&M Bank Uganda Jobs 2022
All candidates should apply online at the link below.
NB: Only shortlisted candidates will be contacted.
Closing Date: 1st May 2022
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