Job Title: Partner Operations Lead – Glovo Uganda Jobs 2022
Organization: Glovo Uganda
Duty Station: Kampala, Uganda
About Glovo:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Western Asia and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day.
Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you’ll be challenged and have the most fun working in through tech-enabled experiences.
Job Summary:
The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins. As a Partner Operations Lead, you will play a key role in the Glovo Partners team. You will be directly responsible for improving Partners’ experience across their whole journey, making them grow and improve user UX.
Roles and responsibilities:
- Be the owner of the Partner Operations metrics, seeking continuous improvement in the operations of our partners (improve preparation times, reduce cancellations and decrease bad ratings) to make sure we always deliver the best service to our customers
- Cooperate with the live operations department to give Partners the best support and increase our Partners satisfaction
- Ensure quality of onboarding for our new Partners, by providing them all the necessary tools and information to start working
- Create the strategy and define the execution for long tail partners to grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling) .
- Identify new assets to sell to the long tail partners and implement the whole process.
- Understand, build action plans and follow up on churned and inactive partners.
- Be responsible for the whole life cycle of our long tail Partners, defining scalable processes to onboard them, make them grow and ensure their operational excellence
- Review and propose partner communications, ensuring partner engagement and long-term relationships.
- Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ.
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
- Work with global and regional teams to coordinate and execute projects in your country
- Lead the team of several Partner Operations specialists with KPI driven approach
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
Minimum Qualifications
- You’re an owner, you have a natural bias for action, always pushing for things to happen, objective and deadline oriented
- A data-driven mentality: taking decisions based on data and using good business judgment when necessary
- Ability to provide scalable solutions to complex problem
- You’re persuasive in the most pleasant possible way and have no trouble selling anything
- Comfortable working in a high growth and high-performance start-up with a fast pace
- Hands on attitude: no job is too big or too small
- Excellent stakeholder management and engagement skills
- You are able to influence people in a short space of time to deliver results
- Effective English written and communication skills
- Min of 3-5 + yr of experience in fast-paced environments (startups, investment banking, top consulting firms, top internet firms)
- An empathetic, inclusive and curious attitude
How To Apply for Glovo Uganda Jobs 2022
All interested and suitably qualified candidates should submit their applications through the link below.
Closing Date: Open until filled
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