IT Helpdesk officer I&M Bank Uganda 

October 31, 2022

Job Title: IT Helpdesk officer

Organization: I&M Bank Uganda

Duty Station: Kampala


Roles and Responsibilities

  • Act as a single point of contact for staff regarding technology issues and queries and provide first and second line support
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • Provide quick resolution and excellent customer service
  • Redirect unresolved issues to the next level of support personnel
  • Provide needed information on IT products or services
  • Log, maintain and take ownership of issues in the Help Desk system and provide appropriate reporting information
  • Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
  • To maintain an asset (hardware & software) database and track changes
  • Ensure that all necessary reports and information are prepared on time and to the highest standard of accuracy
  • Carry out End of Day functions on the banking applications
  • Maintain security of the bank’s IT assets and the safety, confidentially and integrity of data held within bank’s computer systems


Minimum Qualifications

  • BSc in Computer Science/Information Technology/ Software Engineering or any other IT related course from a recognized institution
  • Minimum of 1-2 years demonstrated in an IT related role

Application Instructions

Interested candidates should submit their applications online via the link below:



Closing Date: 4th November 2022

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