Job Title: IT Helpdesk officer
Organization: I&M Bank Uganda
Duty Station: Kampala
Roles and Responsibilities
- Act as a single point of contact for staff regarding technology issues and queries and provide first and second line support
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
- Provide quick resolution and excellent customer service
- Redirect unresolved issues to the next level of support personnel
- Provide needed information on IT products or services
- Log, maintain and take ownership of issues in the Help Desk system and provide appropriate reporting information
- Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
- To maintain an asset (hardware & software) database and track changes
- Ensure that all necessary reports and information are prepared on time and to the highest standard of accuracy
- Carry out End of Day functions on the banking applications
- Maintain security of the bank’s IT assets and the safety, confidentially and integrity of data held within bank’s computer systems
Minimum Qualifications
- BSc in Computer Science/Information Technology/ Software Engineering or any other IT related course from a recognized institution
- Minimum of 1-2 years demonstrated in an IT related role
Application Instructions
Interested candidates should submit their applications online via the link below:
Closing Date: 4th November 2022
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