Job Title: Call Center Advisor

Organization: MTN

Duty Station: Kampala 


Roles and responsibilities

  • Respond to customer’s inquiries, complaints, comments and Compliments appropriately within defined parameters
  • Receive, action and/or forwarding correspondence to relevant departments within the organization and do a follow up to ensure that where action is needed, it has been done.
  • Identify problem areas and escalate to Line Management for action.
  • Provide a high level of customer service as defined by: a positive attitude, an efficient and adaptable approach, a polite, caring and professional e-mail corresponding manner.
  • Support newly launched and existing products and services by cross selling and providing educational information at every opportunity.

Minimum Qualifications

  • First degree
  • 2 years’ experience in a customer service role.

Application Instructions

Interested candidates should submit their applications online via the link below:


Closing Date: 15th November 2022

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