Job Title: Call Center Advisor
Organization: MTN
Duty Station: Kampala
Roles and responsibilities
- Respond to customer’s inquiries, complaints, comments and Compliments appropriately within defined parameters
- Receive, action and/or forwarding correspondence to relevant departments within the organization and do a follow up to ensure that where action is needed, it has been done.
- Identify problem areas and escalate to Line Management for action.
- Provide a high level of customer service as defined by: a positive attitude, an efficient and adaptable approach, a polite, caring and professional e-mail corresponding manner.
- Support newly launched and existing products and services by cross selling and providing educational information at every opportunity.
Minimum Qualifications
- First degree
- 2 years’ experience in a customer service role.
Application Instructions
Interested candidates should submit their applications online via the link below:
Closing Date: 15th November 2022
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