Protection Assistant – Norwegian Refugee Council

January 12, 2023

Job Title:   Protection Assistant

Organization: Norwegian Refugee Council

Duty Station: Kampala


Roles and responsibilities:

  • Identifying protection risks, including persons with specific needs requiring more targeted services or case management and ensure appropriate support.
  • Conduct basic counseling to clients visiting NRC Access Centres with protection concerns and provide information/referrals according to assessed needs.
  • Promote active community participation through involving beneficiaries, intermediaries and local leaders in the planning and implementation process on matters relating to protection of refugees.
  • Facilitating participatory assessments to ensure open dialogue with communities is promoted throughout the year; with a calendar of consultations promoted to cover different topics of interest.
  • Ensure that information collected feeds into the protection strategy and programming as well as that feedback is provided to the community.
  • Monitoring the Complaint and Feedback Mechanism (CFM) and ensuring compliance with the SOPs for CFM and with the Accountability to Affected Populations
  • Submit protection data for entrance into excel sheet/ Access and ensure documentation of all protection cases
  • Protection monitoring includes regular individual case management for cases undergoing case management to determine progress/emerging, as well as offer support through verifying existing caseload document challenges on delivery and utilization of protection inputs as directed by the team lead in line with the protection standards.
  • In collaboration with the team leader, liaise, consult, and work in partnership and cooperation with stakeholders to facilitate project implementation.
  • Carry out delegated responsibilities in the absence of the project officer.


Minimum Qualifications & Skills

  • Completed university degree in Law, refugee studies, social science, Psychology, Specific needs, international relations, or a relevant field.
  • A minimum of 2 years of previous job experience relevant to the function is considered an asset.
  • Fluency in English and any other local language
  • Excellent oral and written communication skills
  • Strong research, analytical and drafting skills
  • Excellent oral communication skills
  • Ability to work independently with minimal supervision, as well as within a team
  • Good time management skills
  • A high level of computer proficiency, with familiarity with electronic databases preferred and proficiency with Microsoft Word and Microsoft Excel required


Application Instructions

Interested applicants should submit their applications online via the link below:


Closing Date: January 23rd, 2023, 5.00 pm

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