Job Listing

Position: Head Card & Payments

  • Deadline: 24/05/2024
  • Job Type: Full-time
  • Organisation: DFCU BANK UGANDA
  • Location: Kampala
  • Reporting to: Chief Business Solutions & Marketing Officer

Job Purpose:
Reporting to the Chief Business Solutions & Marketing Officer, the Head of Card & Payments will be responsible for shaping and executing dfcu’s card and payments omnichannel strategy. The role involves driving the design of innovative payment solutions and championing the delivery of a seamless customer experience across card and payments touchpoints. They will steer the bank’s navigation of today’s dynamic payments landscape and collaborate with cross-functional teams to drive 10x growth of payments contribution to dfcu’s revenue. The role holder will further guide dfcu’s foray into new payment capabilities and revenue streams.

Key Accountabilities:

  • Develop and champion the implementation of dfcu’s card and payments strategy, in line with the bank’s growth agenda.
  • Own the development of innovative card and payments initiatives to enhance dfcu’s offerings, ensuring the bank is competitive, leads the market in chosen priority areas, and meets and anticipates customer’s needs.
  • Stay abreast of market trends, competitor propositions, regulatory changes, and emerging technologies to identify opportunities for growth and performance improvement.
  • Provide thought leadership to the Bank in the field of cards and payments.
  • Own the strategic vision and execution oversight in growing dfcu’s card and payments business; own the payments P&L, strategic planning, commercial performance, and forecasting.
  • Drive in-depth understanding of the customer to deliver a ‘one customer’ view concerning card and payment solutions.
  • Drive a data-driven approach to deliver the baseline reporting on cards and payments, but more importantly, leverage this data to change payment behavior for the mutual benefit of our customers and the bank.
  • Champion the identification of customer pain points and input on card and payment solutions, informing prioritization of enhancements and new servicing capabilities across multiple touchpoints.
  • Identify opportunities and create commercial value from strategic relationships with external parties including FinTech’s and Telcos, enriching our customer’s experience across the lifecycle of payments solutions.
  • Support the achievement of business targets including transaction volumes, card, remittances and merchants’ growth, digital usage, and the overall growth of payments non-funded income.
  • Own the commercial and technical card and payments roadmaps, including the development of business cases and monetization of payments initiatives.
  • Drive collaboration between stakeholders to identify, define, specify, and deliver solutions that meet customer needs.
  • Build the payments-as-a-service capability and new revenue streams, and champion the route-to-market, enabling commercialization at scale.
  • Build and lead a high-performing team, providing guidance, mentorship, and coaching to team members.
  • Foster a culture of innovation, collaboration, and continuous learning to drive employee engagement and professional growth.
  • Set clear performance expectations, conduct regular performance reviews, and identify opportunities for skills development.

Knowledge, Skills, and Experience Required:

  • Bachelor’s degree in business, finance, or a related field.
  • Master’s degree in business, finance, or a related field would be an added advantage.
  • At least twelve years’ experience in card and payments within financial services, Telco, Fintech, or related field.
  • Proven track record in driving the growth and profitability of card and payments’ businesses.
  • Strong business acumen and strategic thinking abilities, with the capability to translate insights into actionable plans.
  • Extensive knowledge of the card and payments industry in the Ugandan and East African context, its regulatory framework, as well as knowledge of current global trends.
  • Proven ability to apply technology solutions in solving complex business problems; expertise and experience in defining and building out payment strategies and roadmaps.
  • Demonstrable understanding of the end-to-end payments platforms and processes from origination to fulfillment and the underlying system components, rules (scheme and network rules) and regulation.
  • Strong leadership skills, communication skills, and external credibility.
  • Flawless integrity and judgment.

Application Details:
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Friday 24th May 2024 to the email address indicated below:


dfcu Bank is committed to giving equal opportunities in employment and aims to ensure that it does not discriminate against gender or race. Only short-listed candidates will be contacted through +256 312 300391.

dfcu Bank does not solicit/accept payment in cash/kind from prospective candidates in exchange for shortlisting or job placement. Any candidate who engages in this kind of transaction is aiding and abetting fraud and will be automatically disqualified.


  • Industry: BANKING
  • Location: KAMPALA

DFCU Bank Uganda is dedicated to providing equal opportunities in employment and maintaining transparency throughout their recruitment process. They aim to ensure no discrimination based on gender or race.



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