Job Title: Community Service Assistant – Call Desk
Organization: Evidence Action
Duty Station: Jinja, Uganda

About Us:
Evidence Action scales proven development solutions to benefit millions of people around the world. We fill the gap between knowing ‘what works’ and having impact at scale. We implement cost-effective interventions whose efficacy is backed by substantial rigorous evidence.

Job Summary:
The Community Service Assistant – Call Desk position is primarily an office-based role serving as a crucial interface between Safe Water, local community leaders, and elected In-Line Chlorination (ILC) promoters in delivering the In-Line Chlorination safe water intervention to rural communities.

Key Duties and Responsibilities:

  • Make calls to community-elected promoters to gather information about ILC device maintenance issues, chlorine refilling, and community concerns regarding chlorine use and water treatment.
  • Make calls to secure field team appointments for community meetings/trainings, community leaders meetings, and/or field visits.
  • Maintain a database of promoter contacts, call feedback, and issues raised.
  • Ensure all calls and issues are logged on the issue tracker on PROGMIS.
  • Maintain well-organized hard data and folders of promoter scripts, contacts, etc.
  • Perform any other activities assigned by the supervisor.

Key Performance Indicators:
Making calls to promoters to mobilize and remind them about their roles – 300 promoters per week.

Qualifications, Skills, and Experience:

  • Minimum education qualifications of at least a UACE certificate.
  • One to two years of experience working with communities or social enterprises/NGOs.
  • Certificate in office management, communication, community work, project management, or equivalent is an added advantage.
  • Certificate in computer skills in MS Office suite is an added advantage.
  • Proficiency in English and other local languages (Lugisu, Lugweri, Lusoga, Lusamia, Ateso) both spoken and written.
  • Excellent communication skills and telephone mannerism.
  • Good computer skills, data entry, and management skills.
  • High level of discipline and good character while engaging with promoters and other community leaders, program teams, and managers.
  • Good presentation skills, basic office etiquette, office housekeeping, and punctuality.
  • Community service attitude.
  • High level of integrity and stewardship.
  • Teamwork. Embraces teamwork and supports the ideals of working in a team environment as a team champion.
  • Passion to work in a rural community setting.
  • Self-driven and highly motivated to deliver results within tight deadlines.
  • Proactive and ambitious to support innovation and change in a dynamic working environment.
  • Positive attitude towards work and willingness to develop in a fast-paced work environment.

How to Apply:
All suitably qualified candidates who wish to join Evidence Action should apply online at the provided link.

Click Here to Apply

Note: Only shortlisted candidates will be contacted.

Deadline: 7th June 2024




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By Daniel

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