Job Listing: Customer Service Executive – Reelanalytics Uganda Limited

Job Title: Customer Service Executive

Organisation: Reelanalytics Uganda Limited

Employment Type: Full-time

Duty Station: Kampala, Uganda

Application Deadline: 7th June 2024

About Reelanalytics Uganda Limited:

Reelanalytics Uganda Limited is seeking an individual with a high level of self-motivation and drive to join our client service team in Kampala, Uganda. The individual will be responsible for serving as a liaison between the business and our customers.

Role Description:

The role primarily involves addressing client queries, managing complaints, up-selling, cross-selling, and ensuring high levels of customer satisfaction. Key tasks include understanding customer requirements, providing adequate solutions, and sometimes escalating complex issues to the relevant departments.

Key Duties and Responsibilities:

  • Address client queries promptly and efficiently.
  • Manage and resolve customer complaints.
  • Perform up-selling and cross-selling activities.
  • Ensure high levels of customer satisfaction.
  • Understand and analyze customer requirements.
  • Provide adequate solutions to customer issues.
  • Escalate complex issues to the relevant departments as necessary.
  • Maintain a thorough understanding of CRM systems and procedures.
  • Deliver exceptional communication and presentation to clients.
  • Stay calm, organized, polite, and efficient under pressure.

Qualifications, Skills, and Experience:

  • A degree in communication, marketing, or a related field.
  • At least one year of work experience in a client service position.
  • Good presentation and problem-solving skills.
  • Strong ability to stay calm, organized, polite, and efficient under pressure.
  • Active listening and strong phone contact management abilities.
  • Familiarity with CRM systems and procedures.
  • Customer service focus and the capacity to adapt to and respond to a variety of personalities.
  • Exceptional communication, problem-solving, and presentation skills.
  • Ability to multitask and prioritize tasks.

How to Apply:

Interested candidates are invited to send their resume to Applications must be received by 7th June 2024.

Hiring Organization: Reelanalytics Uganda Limited

Job Location: Kampala, Uganda



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By Daniel

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