Job Listing: Senior Operations Assistant (Field Support) – IOM Uganda

Job Title: Senior Operations Assistant (Field Support)

Organisation: International Organization for Migration (IOM) Uganda

Employment Type: Full-time

Duty Station: Nakivale, Uganda

Application Deadline: 11th June 2024

Job Summary:

Under the overall supervision of the Head of Operations of GLWCA and in close coordination with the National Movement Operations Officer, and the direct supervision of the Operations Associate, the Senior Operations Assistant (Field Support) is responsible for supervising movement operations activities in the field.

Key Duties and Responsibilities:

  • Coordinate a team of up to eight staff members undertaking field activities in assigned areas, including airports, transit centers, third-party facilities, camp-based operations, or sub-offices.
  • Manage airport services efficiently, including travel documentation verification, assistance with formalities, and support for individuals with special needs.
  • Schedule daily work for Field Support staff, ensuring adequate coverage for all flight arrivals and departures.
  • Handle urgent issues and process relevant financial paperwork in coordination with IOM management.
  • Assist individuals at transit centers or third-party facilities, maintaining an organized flow through arrival and departure procedures.
  • Track flight data and ensure timely updates on departure times, delays, and cancellations.
  • Ensure timely and adequate services for meals, snacks, and water at transit centers or during transit.
  • Supervise pre-departure formalities, including travel loans, luggage management, and cleanliness discussions.
  • Provide oversight at transit centers and third-party facilities, ensuring needs are met throughout the stay.
  • Coordinate transportation from consolidation points, transit centers, and third-party facilities.
  • Liaise with other teams and units in IOM Uganda and external partners, including airport and government authorities, relevant embassies, and UNHCR.
  • Train Field Support Team members and conduct quality assurance.
  • Alert the National Movement Operations Officer or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
  • Perform other duties as assigned.

Qualifications, Skills, and Experience:

  • Education:
    • University degree in Political or Social Sciences, Education, or a related field with four years of relevant professional experience.
    • OR High school diploma with six years of relevant professional experience.
  • Experience:
    • Prior experience in Movement Operations, transportation-related activities, and/or management.
    • Demonstrated ability to work effectively with various stakeholders.
    • Experience leading interactive training seminars or orientation sessions for youth and adults.
  • Skills:
    • Excellent planning, organizational, and time management skills.
    • Attention to detail.
    • Proficiency in MS Office Packages (Word, Excel, PowerPoint, SharePoint, Outlook).
    • Fluency in English; working knowledge of French is advantageous.

Required Competencies:

  • Values:
    • Inclusion and respect for diversity.
    • Integrity and transparency.
    • Professionalism.
  • Core Competencies:
    • Teamwork.
    • Delivering results.
    • Managing and sharing knowledge.
    • Accountability.
    • Communication.
  • Managerial Competencies:
    • Leadership.
    • Empowering others & building trust.
    • Strategic thinking and vision.

How to Apply:

All interested applicants may send their applications to The reference number and position title VN_UG_10_2024 – Senior Operations Assistant (Field Support) G6, Nakivale should be specified in the subject field.

After sending your application, you are required to fill in the recruitment questionnaire using the following link: Recruitment Questionnaire.

For more details, please see the detailed advert here.

Hiring Organization: IOM Uganda

Job Location: Nakivale, Uganda



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