Job Listing: Call Center Officer

Deadline: 05/06/2024

Job Details

Job Title: Call Center Officer
Job Type: Full-time
Job Reference Number: HRJLICUC45

Location: Kampala
Company: Jubilee Insurance
Industry: Insurance

Role Purpose

The Call Center Officer will be responsible for attending to customer and provider queries by determining their requirements, answering inquiries, resolving problems, and fulfilling customer requests.

Main Responsibilities

  • Answering or making calls to clients to learn about and address their needs.
  • Building lasting relationships with clients and other call center team members.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.

Key Competencies

  • Customer Service Orientation
  • Language Diversity: Swahili, Runyankole, Luo, and West Nile languages
  • Data Entry Skills
  • Listening Skills
  • Phone Skills
  • Adaptability
  • Attention to Detail
  • Good Interpersonal Relationships


  • Recent graduate from a recognized university.
  • General insurance and life insurance-related knowledge will be an added advantage.
  • Excellent marketing, presentation, and communication skills.
  • Customer focus and management oriented.
  • Medical professionals have an added advantage.
  • Proficient in the use of Microsoft Office suite and packages.

Relevant Experience

  • Minimum of 1 year experience in a Call Centre environment would be an added advantage.

Application Process

If you are qualified and seeking an exciting new challenge, please apply via quoting the Job Reference Number and Position by 5th June 2024.

Only shortlisted candidates will be contacted.

About Jubilee Insurance

Jubilee Insurance is a leading insurance company located in Kampala, specializing in both general and life insurance services. Join us and be part of a dynamic team committed to delivering exceptional service to our clients.



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By Daniel

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