Job Title: Customer Service Consultant
Reports to: Branch Manager
Grade/Rank: 2
Manage branch customer experience while identifying and responding promptly to customers’ needs, ensuring a constant high level of service, and taking into consideration Centenary Bank policy and procedures

Key Result Areas:

  • Deliver Quality and consistent Customer Service
  • Monitor & follow up on customer inquiries, expectations, suggestions, complaints & compliments in line with the customer service standards, strategy & Bank policies.
  • Monitor, follow up & report on the performance of the front office staff in line with customer service standards
  • Identify repeat /royal & potential corporate Customers of the Branch and implement follow-up activities in line with the marketing plan & bank policies.
  • Sensitize and train staff on Bank products, services & customer service standards in line with Customer Service Standards
  • Sensitize customers and promote alternative channels usage.
  • Monitor QMS and ensure that customers that customers are served in a timely manner.

Education and Professional Qualifications:

  • Bachelor’s degree in business administration, Commerce, or other related fields
  • Certificate in Customer Service Training

Required Experience and Competences:

  • Two (2) years’ experience in a Customer Service-related role in a large financial institution, telecommunications company, or a reputable organization.

Required Skills:

  • Analytical skills
  • Reporting skills
  • Communication skills
  • Decision Making
  • Team player
  • Attention to details
  • Planning
  • Leading & Supervising

To apply:
Download and fill the application for employment form from and enclose an application letter (addressed to General Manager Human Resource, Centenary Bank, P.O. Box 1892, Kampala), updated Curriculum Vitae, plus copies of all academic credentials, testimonials, and contact details of three competent referees. E-mail the above to: not later than 5:00 PM 10/06/2024.

Industry: BANKING
Location: KAMPALA

This description provides details about the Customer Service Consultant position at Centenary Bank, including responsibilities, qualifications, and the application process with a specified deadline.



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