Job Listing: Head of Custody

Job Title: Head of Custody
Job Type: Full-time
Job Location: Kampala, Uganda

Company: ABSA Bank
Industry: Banking

Job Summary

Drive the overall strategic direction of the custody business to ensure that the annual revenue targets are met. Drive ABSA’s market reputation at relevant market forums by actively participating and driving market development and client requirements.

Job Description

Accountability: Strategic Leadership – 15%

  • Develop and execute product development strategies in line with the overarching strategy for the Business Unit, and changes in regulations and market practices.
  • Supervise processing and execution of all securities settlement transactions.
  • Scan markets for client acquisition opportunities in line with Business Unit strategies and market developments.
  • Lead and evaluate the performance of direct reports based on business development and revenue targets.
  • Ensure daily transactions and activities conform to business goals and objectives.
  • Stay abreast of market movements and report findings to the Director of Corporate Banking.
  • Provide ongoing advice and direction to operational environments managed by the role.
  • Build and maintain effective stakeholder relationships within the industry and the Bank.

Accountability: Marketing and Visibility – 20%

  • Represent Custody and participate in industry and Bank-wide forums and governance structures.
  • Act as the primary local point of contact for international institutional relationships.
  • Represent the Bank at industry committees and conferences.
  • Position and market the custody business to key stakeholders locally and internationally.
  • Increase visibility with global financial institutions and align with the financial institutions group.
  • Partner with international custody associations to enhance ABSA’s credibility and network for leads and global opportunities.

Accountability: Drive Business Performance – 35%

  • Implement performance controls to measure achievement against strategic targets and address changes or non-performance.
  • Lead quality sales pitches, manage pipeline, and ensure conversion.
  • Participate in internal client reviews from a service perspective.
  • Negotiate service level contracts with business unit heads and clients to improve performance, reduce turnaround times, and costs.
  • Monitor service levels and implement measures to improve customer satisfaction and profitability.
  • Implement governance structures and stakeholder frameworks for effective customer management and engagement.
  • Ensure rigorous cost management within the Custody unit through structured budget monitoring and reporting.

Accountability: Risk Management – 20%

  • Identify and take accountability for principal risks relevant to the Coverage Business areas and ensure adequate controls.
  • Monitor business risk activities and provide guidance for tactical plans to ensure compliance.
  • Promote a culture of proactive compliance and risk management within the Coverage Business teams.
  • Oversee KYC/AML risk management for new and existing relationships, onboarding, and periodic refresh on all clients.
  • Review risk management and compliance practices within the Custody Business Units and highlight areas for improvement.
  • Evaluate the status of Operational and Principal Risks quarterly and complete required attestations.
  • Ensure compliance with regulatory requirements, the Enterprise-Wide Risk Management Framework, and ABSA Policies.
  • Manage risks and risk events relevant to the role.

Accountability: Team Management – 10%

  • Create a high-performance culture and foster effective working relationships within the team.
  • Coach and develop team members to embed a culture of excellence and expertise.
  • Ensure team members are informed through two-way communication encouraging active participation.
  • Manage the day-to-day operation of direct reports to maximize productivity and manage change.
  • Use Performance Management to set and review individual and team targets.
  • Manage and retain key stakeholder relationships and build strategic relationships with decision-makers.
  • Participate in Performance Development, undertake relevant training, and develop industry knowledge.
  • Seek, share, and embed best practices both locally and regionally.


  • Bachelor’s Degree and Professional Qualifications: Business, Commerce, and Management Studies (Required)

Application Process

Interested candidates can apply here.

Application Deadline: July 15, 2024

About ABSA Bank

Industry: Banking
Location: Kampala, Uganda



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