Title: Branch Manager – Fort Portal

Company: United Bank for Africa (UBA)
Deadline: 12th June 2024

Industry: Banking
Location: Fort Portal

United Bank for Africa (UBA) is a leading financial institution operating in twenty countries and four global financial centers. In Uganda, UBA represents UBA’s pioneer country activities in the East and Southern African sub-region, delivering unique financial products and solutions to its customers.

Job Description

Job Objective(s):
To deliver exceptional business/Branch performance through excellent customer service, sales, and transactional processing by establishing and maintaining positive customer relationships and monitoring the progress of new and existing products; as well as providing operational management support on a day-to-day basis.

Duties & Responsibilities:

  • Increase customer retention and growth through aggressive cross-selling of relevant financial products.
  • Conduct market intelligence and competitor analysis to develop and implement Branch Business strategies.
  • Establish effective relationships with customers, attending to their needs for timely service delivery.
  • Lead and motivate a high-performance team committed to achieving success through coaching and mentoring.
  • Recommend and contribute to the launching of new products based on customer feedback.
  • Review and evaluate lending proposals, negotiating terms with customers, and submitting proposals for approval.
  • Drive adherence to the bank’s/regulatory authorities’ policies and guidelines within the branch.

Key Performance Indicators:

  • Increase in customer growth and retention.
  • Effectiveness of branch strategies in generating business.
  • Increase in revenue build-up.
  • Branch profitability.
  • Percentage of annual target achievement.
  • Timely customer service delivery.
  • Active and impactful accounts.
  • Complete and accurate account documentation.
  • Staff engagement and productivity index/score.
  • Product development effectiveness.
  • Market share and response.
  • Number of approved lending proposals.
  • Quality of loan portfolio (Non-performing loans to total loan portfolio ratio).
  • Compliance to banks/regulatory authorities’ policies and guidelines.

Job Requirements

  • University degree from a reputable university.
  • Financial qualification or associate such as CIB, IOS, CFA, ACCA, etc. MBA would be an added advantage. Experience:
  • 5-10 years’ experience in retail/private banking.

Key Competency Requirements:

  • Track record for achieving positive results in profit and customer satisfaction.
  • Good knowledge and understanding of Banking/Financial products, services, and policy regulations.
  • Detailed understanding of retail business processes, operating procedures, and audit requirements.
  • Thorough knowledge of retail business plans, operating structures, and key interfaces.
  • In-depth understanding of relevant legislation (e.g., KYC, Money laundering, service standards).
  • Understanding of competitor metrics and ability to negotiate effectively.


  • Excellent customer service orientation.
  • Positive ‘can do’ attitude.
  • Good presentation and negotiation skills.
  • High level of integrity.
  • Excellent communication skills.
  • Strong sales/cross-selling skills.
  • Motivational and training skills.
  • Strong product knowledge.
  • Attention to detail.
  • Interpersonal and leadership skills.
  • Problem-solving abilities.
  • Resource/people management skills.
  • Teamworking skills.
  • Performance development and planning/organization skills.
  • Highly developed coaching & feedback skills.
  • Computer skills.

How to Apply
All interested candidates should send their CV, application letter, and copies of academic certificates to ubaugandahr@ubagroup.com addressed to:
Head of Human Capital
United Bank for Africa
Plot 2, Jinja Road
Kampala, Uganda.

Deadline for applications is 12th June 2024.



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