Here is a job listing for the Vendor Officer positions at DFCU Bank Uganda:

Job Title: Vendor Officer (2 Positions)

Employment Type: Full-time

Location: Kampala, DFCU Bank Uganda

Reporting to: Manager – Remedial & Recoveries

Job Purpose

Reporting to the Manager – Remedial & Recoveries – Retail, the role holder will be responsible for proactively managing retail customer borrowing accounts to turn around the accounts, improve performance, and minimize losses to the Bank through several internal initiatives and close managing and supervision of External Debt Collection firms.

Key Accountabilities

  • Third-Party Management: Manage and supervise third-party stakeholders like External Debt Collectors.
  • Governance Compliance: Ensure vendor governance aspects are in order (SLAs & PIs are updated, performance reports & meetings are held).
  • Recoveries & Collections: Responsible for recoveries/collections on all accounts outsourced to vendors and confirmation of payments.
  • Performance Sync: Work with the line Manager & Unit head to ensure allocations are in sync with performance measurements and expectations.
  • NPA & PAR Ratios: Responsible for retail recoveries, collections, NPA & PAR ratios per agreed parameters for the account allocated to the vendors.
  • Delinquent Accounts: Accountable for reducing/minimizing delinquent accounts within the assigned portfolio.
  • Customer Follow-Up: Follow up with customers to ensure timely payments and chase for overdue payments (180 – 455 days).
  • Vendor Support: Support vendors by making collection calls and/or conducting field visits to ensure priority is given to dfcu Bank’s book.
  • Repayment Schedules: Develop & maintain repayment schedules & plans, and track vendor pipelines month-on-month to meet set targets.
  • Restructures: Support with restructures with the line manager based on the customer’s financial situation and advise customers on alternative repayment options.
  • Customer Service: Resolve loan-related matters, specifically collection issues; communicate and follow up effectively with customer queries, disputes, etc.
  • TAT Guidelines: Process customer instructions within set TAT guidelines.
  • Demand Notices: Issue repayment reminders and/or demand notices.
  • File Updates: Updating customer files.
  • Tougher Action: Collaborate with the line Manager in recommending accounts that require tougher action.
  • Legal Referral: Refer matters to Legal on time when a turnaround of a nonperforming account is not possible and ensure foreclosure/recovery actions are cost-effective and minimize losses & reputational risk.
  • Cash Flow Reporting: Timely capturing of cash flows in the system for proper IFRS Reporting to minimize provisions and compliance.
  • Insurance Claims: Follow up on insurance claims.
  • Account Outsourcing: Recommend accounts to be outsourced to external debt collectors for unsecured loans and litigation depending on the matter.
  • Staff Awareness: Create awareness among other bank staff on portfolio management.
  • Foreclosure Process: Support the foreclosure process within guidelines and manage property acquired from foreclosure.
  • Provisioning: Provisioning and subjectively write off per policy.

Qualifications, Experience, and Competencies Required

  • Education: Bachelor’s Degree in Economics, Statistics, Commerce, Business Administration, or equivalent.
  • Experience: 3 years’ experience in a Financial Institution with at least 1 – 2 years’ experience in managing vendors.
  • Skills:
    • Credit administration and credit analysis skills are an added advantage.
    • Thorough understanding of the Bank’s Credit policies.
    • Knowledge of FIA/IFRS guidelines & regulations on asset quality.
    • Basic understanding of the legal framework.
    • High standards of performance and quality control.
    • Leadership and management skills.
    • Proficiency in computer packages (Word, Excel, PowerPoint).
    • Knowledge of bank governing laws and regulations.
    • Relationship management skills.
    • Excellent numerical and computer skills.
    • Negotiation and presentation skills.
    • Credit knowledge.
    • Knowledge of core banking system and basic operations.
    • General banking knowledge.
    • Excellent interpersonal, written, and oral communication skills.

Application Details

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including your present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Monday, 10th June 2024 to the email address indicated below:


Equal Opportunity:

dfcu Bank is committed to providing equal opportunities in employment and aims to ensure that it does not discriminate against gender or race. Only shortlisted candidates will be contacted through +256 312 300391.


dfcu Bank does not solicit/accept payment in cash/kind from prospective candidates in exchange for shortlisting or job placement. Any candidate who engages in this kind of transaction is aiding and abetting fraud and will be automatically disqualified.

About DFCU Bank Uganda

Industry: Banking
Location: Kampala



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