Job Title: Quality Assessor

  • Company: MTN Uganda Ltd
  • Type: Contract
  • Deadline: 05/07/2024

About MTN Uganda Ltd

MTN Uganda, established in 1998, is Uganda’s leading communications operator. The company provides mobile and fixed telecommunications, mobile money services, and internet service provisioning, aiming to enhance connectivity and customer experiences across Uganda.

Description

MTN Uganda is seeking three Quality Assessors to join the Customer Management and Training Department. The Quality Assessor will play a crucial role in ensuring high standards of service delivery and customer satisfaction. Key responsibilities include:

  • Monitoring performance standards for customer interfacing staff.
  • Providing specific performance feedback and support to team leaders.
  • Conducting regular development reviews and offering constructive feedback.
  • Communicating effectively on quality processes and standards.
  • Ensuring customer problems are resolved promptly and effectively.
  • Implementing closed-loop feedback processes to improve service quality.
  • Conducting surveys and assessments as per business needs.
  • Collaborating with team leaders to maintain assessment consistency.

Qualifications

  • Bachelor’s degree in business, humanities, or a related field.
  • Customer service training certification.
  • Minimum 1 year of experience in a telecoms service environment.
  • 2-3 years’ experience in a customer interfacing role within a service-driven organization.
  • Familiarity with telecom service delivery standards and customer feedback mechanisms.

Key Competencies

  • MTN Brand Ambassador: Demonstrates MTN’s core values of Can Do, Integrity, Leadership, Innovation, and Relationships.
  • Teamwork: Actively participates in team activities and promotes a collaborative work environment.
  • Attention to Detail: Ensures high-quality work through meticulous review and monitoring.
  • Leadership: Communicates effectively, influences others, and makes decisive decisions.
  • Flexibility and Organization: Adapts to change, manages time effectively, and prioritizes tasks.

How to Apply

To apply, please use an outlook.com or Hotmail.com email address and submit your application documents through the MTN Uganda Careers Page. Deadline for applications is 05/07/2024.

 

 



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