Job Listing: Front Desk/Receptionist at Norvik Hospital Ltd

Company Name: Norvik Hospital Ltd
Job Title: Receptionist
Location: Kampala, Uganda
Job Type: Full-time
Application Deadline: 19/07/2024

Job Summary:
As a Front Desk/Receptionist at Norvik Hospital Ltd, you will be the first point of contact for patients, visitors, and vendors. Your primary responsibility is to ensure exceptional customer service and efficient administrative support at the hospital’s reception area.

Key Responsibilities:

  • Greeting and Welcoming: Warmly greet patients, visitors, and vendors as they arrive at the hospital. Provide directions and necessary information about hospital services.
  • Appointment Scheduling: Manage incoming calls and inquiries regarding appointments. Schedule appointments accurately using the hospital’s appointment scheduling system.
  • Patient Registration: Register new patients by collecting necessary personal and medical information. Verify insurance coverage and ensure all registration forms are completed accurately.
  • Billing and Payments: Assist patients with billing inquiries, accept payments, and issue receipts. Coordinate with the billing department for any billing-related issues.
  • Records Management: Maintain and update patient records in accordance with hospital policies. Ensure confidentiality and security of all patient information.
  • Handling Queries: Respond to patient inquiries regarding hospital services, procedures, and general information. Redirect inquiries to appropriate departments when necessary.
  • Administrative Support: Provide administrative support to various hospital departments as needed. This may include data entry, filing, and preparing documents.
  • Emergency Response: Follow hospital protocols in case of emergencies or urgent situations at the reception area. Remain calm and assist in implementing emergency procedures.
  • Communication: Maintain clear and professional communication with patients, visitors, and hospital staff. Relay messages promptly and accurately.
  • Adherence to Policies: Adhere to hospital policies and procedures related to patient care, privacy, safety, and administrative protocols.


  • University Diploma/Degree or equivalent. Additional certification/training in insurance administration or related field is an added advantage.
  • Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills.
  • Proficiency in using computerized systems, including appointment scheduling and electronic medical records.
  • Ability to handle multiple tasks efficiently and prioritize responsibilities.
  • Compassionate and empathetic approach towards patients and visitors.

Working Conditions:

  • The position involves working at the hospital’s reception area, which may include sitting for extended periods and occasional standing.
  • May require occasional weekend or evening shifts based on operational needs.

Application Process:
To apply for the Front Desk/Receptionist position, please submit your resume and a compelling application letter to no later than July 19, 2024. Clearly indicate “Application for Front Desk/Receptionist Position” in the subject line of your email.

Norvik Hospital Ltd
Industry: Health
Location: Kampala, Uganda

Norvik Hospital is a leading provider of health care services to individuals and a number of organizations, being recognized and empaneled by various airlines, banks, mines, research organizations, telecom industries, IT companies, FMCG companies, insurance companies, medical insurance companies, and healthcare groups.



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By Daniel

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