Job Title: Senior IT Assistant
Organizational Setting and Work Relationships:
The Senior IT Assistant will work under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at Sub/Branch/Multi-Country office level. The incumbent may play a supervisory role in overseeing the day-to-day activities of the Telecom Operators in the offices in the area of coverage. They will have working relationships with UNHCR staff members in the office and other offices within the country of assignment, as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and provide assistance.


  • Assist in implementing set standards for applications that meet the needs of users and support overall Information and Communication Technology.
  • Monitor and maintain LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem to prevent faults occurring.
  • Carry out missions for new installations and routine maintenance tours of ICT equipment.
  • Ensure ICT problem recovery is done as quickly as possible and make regular system backups.
  • Assist with the installation of software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.
  • Train UNHCR staff on email systems, utilization of VHF handhelds, telephone systems.
  • Maintain inventory of ICT equipment and track movements of ICT equipment.
  • Draft mails and memoranda on ICT matters.
  • Assist in drafting technical documentation on radio equipment operating procedures.
  • Certify invoices and delivery notes and pass for payment.
  • Evaluate needs for upgrading and replacing ICT equipment in the field to meet UNHCR standards.
  • Select the most efficient and economic means for the transmission of messages, considering the nature and priority of communications to be transmitted.
  • Perform administrative duties within the area of competence as assigned.
  • Decide on appropriate resolution to incidents.
  • Escalate incidents where they cannot be resolved at the office level.
  • Support identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based on the functional area of work. Raise risks, issues, and concerns to a supervisor or relevant functional colleague(s).
  • Perform other related duties as required.

Minimum Qualifications:

  • For G5: 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher.

Certificates and/or Licenses:

  • Telecommunication Information Technology.

Relevant Job Experience:

  • Relevant experience in the ICT field.

Functional Skills:

  • IT-Computer Literacy.

Language Requirements:

  • Knowledge of English and UN working language of the duty station if not English.

Desired Candidate Profile:
As Per The Job Description.

Additional Qualifications:

  • IT-Computer Literacy


  • Not applicable.


  • Information Technology – Other, Telecommunications – Other.


  • Accountability, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Planning & organizing, Teamwork & collaboration.

Operational context:
Occupational Safety and Health Considerations: Nature of Position: Living and Working Conditions.


  • IT-Computer Literacy.

Additional Information:
Functional clearance: This position doesn’t require a functional clearance.

Application Deadline: 15/05/2024




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By Tina

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