Job Title: Manager – Fulfilment
Employment Type: Full-time

Company: MTN Uganda
Industry: Telecom
Location: Kampala, Uganda

Reporting to: Ecommerce Country Lead
Division: Ecommerce

Mission/Core Purpose of the Job:
MTN, a leading provider of Mobile Financial Services and payment solutions across Sub-Saharan Africa and the Middle East, is expanding its services to include a B2C e&m-commerce platform for merchants and consumers. The Fulfilment Manager will play a crucial role in ensuring the success of this venture by developing and implementing logistics strategies that optimize last-mile delivery and enhance the overall customer experience.


  1. Strategy Development and Implementation:
    • Develop and maintain the last-mile value proposition.
    • Provide operational management direction to the Logistics team.
    • Review risks, issues, and dependencies, and implement mitigation actions.
    • Lead engagements with stakeholders and deliver key partnerships.
    • Implement logistics strategy.
  2. Operational Delivery:
    • Manage e&m-commerce logistics, including successful deliveries and daily last-mile deliveries.
    • Oversee 3PL contract management and strategic partnerships with delivery companies.
  3. Governance:
    • Participate in strategic meetings and industry events.
    • Manage and resolve escalations impacting service delivery.
    • Review performance against KPIs and SLAs and plan for continuous improvement.
    • Report on progress and budgets.
  4. Ways of Working:
    • Lead by Connecting, Delivery, Vision, Change, and Owning.


  • Education: Bachelor’s degree in business administration or related fields. Master’s degree is advantageous.
  • Experience: 7-10 years in eCommerce, logistics/fulfilment, or last-mile delivery & couriering. Deep understanding of eCommerce operations and logistics management.
  • Skills: Innovation, project management, analytical, interpersonal, communication, continuous improvement, data interpretation, decision-making, leadership, negotiations, people management, presentation.

Behavioral Qualities:

  • Adaptable, culturally aware, emotionally mature.
  • Complete candor, innovative, relationship building.

Application Procedure: Interested candidates should apply through the provided link before the deadline of May 16, 2024, 11:41 PM. Female candidates are strongly encouraged to apply.

Note: Presentation of false academic documents or certification will result in criminal prosecution. Any form of canvassing will lead to automatic disqualification. Only shortlisted candidates will be contacted.

Join MTN Uganda in driving leading digital solutions for Uganda’s progress.



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By Daniel

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