Relationship Manager, Business Banking Contract

Organization: NCBA BANK UGANDA
Industry: BANKING
Location: Kampala, Uganda

Job Description: NCBA Bank Uganda is seeking a Relationship Manager for Business Banking to achieve business growth by prospecting and recruiting new business customers. The role involves providing quality relationship management to ensure customer satisfaction, retention, and generation of additional business through cross-sell opportunities.

Key Accountabilities (Duties and Responsibilities):

Financial (50%):

  • Responsible for growing the Business Banking portfolio to achieve set targets for portfolio growth, income, and quality.
  • Prospect and recruit new Business banking customers, understanding their needs and recommending appropriate products/services.
  • Achieve set monthly and annual Business banking targets for all products.
  • Develop existing Business Banking relationships and increase share of wallet by cross-selling all banking products.
  • Monitor market conditions and trends and provide feedback to management.
  • Assist in identifying customer needs not met by existing products/services and implementing new ones.
  • Manage and monitor the Business asset portfolio to keep Non-Performing Loans (NPLs) within set targets.

Internal Business Processes (20%):

  • Ensure all documentation and transactions comply with anti-money laundering and KYC requirements.
  • Manage risk of existing and new portfolio/customers to maintain a non-impaired asset and KYC compliant liability book.
  • Maintain customer accounts and achieve a minimum of ‘Satisfactory/Acceptable’ audit rating.
  • Prepare and submit reports to relevant stakeholders within agreed timelines.

Customer (20%):

  • Use CRM system effectively to manage customer queries, complaints, and correspondence.
  • Utilize Credit Quest (CQ) system to ensure timely processing of customer credit.
  • Work closely with the Credit analysis team to structure appropriate customer deals and offer the best solutions.

Learning and Growth (10%):

  • Conduct periodic trainings on Business banking products & services.
  • Proactively manage own learning and development.
  • Build and maintain teamwork and participate in resource planning.

Ideal Job Specifications:

  • Bachelor’s Degree in a business-related field.
  • Professional Qualification will be an added advantage.
  • 4-5 years’ experience in Business banking, customer service, and relationship management.

How to Apply Interested candidates can apply through the NCBA Bank Uganda careers portal: Apply Here

DEADLINE: 24th May 2024

About NCBA BANK UGANDA: NCBA Bank Uganda is a wholly-owned subsidiary of NCBA Group PLC, the 3rd largest bank in East Africa. With a focus on exceeding customer expectations, NCBA Bank Uganda has a strong liquidity profile and a well-motivated team. Following the merger of NIC Bank and CBA Bank, NCBA Bank Uganda continues to provide innovative banking solutions with unmatched strength, expertise, and regional reach.



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