Job Title: Operations Assistant – Team Leader
Organization: IOM
Reference No : VN/UG/007/2023
Location: Kampala
Roles and responsibilities
- Undertake field activities in an assigned area or areas, such as at an airport, transit centre, third-party facility, camp-based operation, or sub-office, or in relation to transportation.
- In coordination with the Senior Operation Assistant Field Support, lead Field Support Teams as they perform airport services, as well as perform airport services when required, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas,
tickets and other items in the travel bag. - Lead Field Support Teams as they assist individuals at transit centres or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with
briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security, and comfort; report all issues immediately to the appropriate supervisor(s). - Assist in the coordination of timely and adequate services for meals, snacks and water for individual staying at Transit Centers, third-party facilities or during transit in airports and other locations.
- Work with units and departments and beneficiaries on pre-departure formalities including but not limited to travel loans, luggage, prohibited items, bag tags and clothing/shoes.
- Provide assistance at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods, ensuring the needs of individuals are met throughout their stay.
- Lead the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings.
- Provide selection mission support, exit permit support and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water.
- Provide regular feedback on work being accomplished to the Senior Operations Assistant and keep supervisors immediately informed of any issues requiring their attention.
- Alert Senior Operations Assistant or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
- Perform such other duties as may be assigned.
Minimum Qualifications:
- Completed University degree with two years of work experience from an accredited institution
- Prior Movement Operations or transportation experience is a strong advantage
How to apply
Interested applicants may send their applications to the email below; Reference number and position title should be specified in the SUBJECT field.
Application deadline: 31st March 2023
Only shortlisted candidates will be contacted for interviews.
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