Job Title Graduate In Training – Customer Care Officer
Organization: WATU Credit Uganda
Workplace: Kampala
Key Responsibilities:
- Answer incoming customer calls, emails, and chat messages promptly and professionally.
- Provide information about company products, terms, and conditions to clients while ensuring continuous improvement of customer service processes and procedures
- Resolve customer queries and complaints promptly, escalating unresolved issues to the appropriate team members.
- Maintain accurate records of customer interactions, updates, and resolutions in the company's customer relationship management (CRM) system.
- Identifying customer needs, researching, and analyzing market trends, pricing schedules, competitor products, and other relevant information thus assisting in forming marketing strategies.
- Collaborate with other departments, such as AF (Onboarding), collections, and marketing, to provide exceptional customer service.
- Assist clients with the application process, guiding them through each step and ensuring all required documentation is submitted.
- Participate in regular training sessions to enhance product knowledge, communication skills, and understanding of company policies.
- General maintenance of the office; Aiding with client reception; Creating, maintaining, and recording information and Performing general office clerical duties and errands as needed.
Minimum Qualifications:
- Degree/ Diploma
- Experience of about 3 month -1 year
- Must be fluent in English & Luganda and any other language
How To Apply:
Interested applicants should submit their applications online via the link below:
Application Deadline: 20th Jan 2024
