Job Title: Medical Assistant – G4 (2 Fresher Positions)
Organisation: International Organization for Migration (IOM)
Duty Station: Kampala, Uganda
Reference No: VN/UG/001/2024
About Us: Established in 1951, the International Organization for Migration (IOM) is a Related Organization of the United Nations, dedicated to promoting humane and orderly migration for the benefit of all. At IOM, we work closely with governmental, intergovernmental, and non-governmental partners to provide services and advice to governments and migrants alike. Committed to diversity and inclusivity, IOM creates a welcoming environment for all.
Job Summary: Under the supervision of the Chief of Mission (CoM) and the Chief Migration Health Officer (CMHO), the Medical Assistant will play a vital role in the Migration Health Assessment Centre (MHAC) in Kampala, Uganda. This role involves providing essential information to migrants, with potential assignments in either the call center or reception and data processing unit. The successful candidate must demonstrate flexibility in handling various tasks within these units.
Key Duties and Responsibilities:
Call Centre Overall Duties:
- Provide migrants with information regarding health assessments via phone.
- Register migrants in the IOM database, schedule medical appointments, and communicate messages for medical staff and beneficiaries.
- Prepare master lists of migrants scheduled for health assessments and maintain daily statistics.
- Contribute to customer satisfaction evaluations.
Reception and Data Entry Overall Duties:
- Process all necessary data for the MHAC, including applicant registration and identity verification.
- Enter applicant biodata into the appropriate platforms and manage medical documentation.
- Receive completed medical examination forms and other documents, ensuring quality and accuracy.
- Coordinate the transmission of medical documents to various partners via electronic or courier services.
Qualifications, Skills, and Experience:
- University degree or Secondary School Diploma with relevant work experience.
- Certificate in IT/Data Entry is advantageous.
- Experience in data entry or call center operations, preferably in a medical setting.
- Knowledge of customer care principles and medical terminology.
- Proficiency in English and local language; working knowledge of Swahili is advantageous.
Skills:
- Leadership skills (desirable).
- Excellent communication skills.
- Fast and accurate typing (minimum 60 words per minute).
- Knowledge of data management principles.
- High computer literacy in Windows and MS Office.
Competencies:
- Inclusion and respect for diversity.
- Integrity and transparency.
- Professionalism and courage.
- Empathy and teamwork.
- Delivering results and managing knowledge.
- Accountability and effective communication.
How to Apply: Interested candidates should send their applications to hruganda@iom.int with the reference number and position title (VN/UG/001/2024 – Medical Assistant) specified in the subject field. After applying, candidates are required to fill in the recruitment questionnaire using the following link: Click Here
Note: Applications from qualified female candidates are encouraged. Only shortlisted candidates will be contacted for an interview.
Deadline: 23rd February 2024
