Job Title: Field Support Assistant

Reports To: Systems Administrator

Department: ICT

Job Summary: The Field Support Assistant will play a crucial role in ensuring the continuous operation of all NIRA field equipment and servers, maintaining a seamless flow of data from field servers to the central server for processing and vice versa.

Key Duties and Responsibilities:

  • Assisting in implementing and enforcing comprehensive maintenance procedures for NIRA technology equipment and servers.
  • Supporting data backup and recovery in adherence to the data backup policy.
  • Performing regular tests and evaluations to uphold data security, privacy, and integrity.
  • Monitoring field server performance, implementing necessary changes, and applying updates when required.
  • Contributing to the development and implementation of processes for fault resolution, data loss prevention, and drafting disaster recovery plans.
  • Participating in data migration and archiving activities.
  • Monitoring field server performances, data usage, and storage space, and supporting backup and recovery procedures.
  • Creating and managing reports, visualizations, and dashboards for field servers.
  • Supporting initiatives to optimize and enhance server security.
  • Assisting in the repair, maintenance, and inspection of machines, tools, and equipment.
  • Documenting server failures, corrective actions, service performance, and setup/downtimes.
  • Ensuring strict adherence to data protection and privacy regulations, including the Data Protection and Privacy Act 2019.
  • Performing any other duties assigned by the Manager Information Systems.

Qualifications / Education:

  • Bachelor’s degree with Honours in Computer Science, Information Technology, Information Systems, or related field.
  • Proficiency in various programming languages and technical skills.
  • Hands-on experience with server standards and end-user applications.
  • Excellent understanding of data backup, recovery, security, integrity, and SQL.
  • Familiarity with server designs, documentation, and coding practices.

Experience and Skills:

  • Previous experience as a field support administrator is advantageous.
  • Strong problem-solving skills with an algorithmic approach.
  • Ability to work effectively under pressure and meet deadlines.
  • Capability to work both independently and as part of a team.
  • Comfortable with extended periods of computer work.
  • Flexibility to work night shifts and weekends when necessary.
  • Attention to detail, teamwork, good organizational skills, and cost awareness.


Incase you have any inquiry, let us know by commenting here.

This site uses Akismet to reduce spam. Learn how your comment data is processed.