Job Title: Field Support Assistant

Reports To: Systems Administrator

Department: ICT

Job Summary: The Field Support Assistant will play a crucial role in ensuring the continuous operation of all NIRA field equipment and servers, maintaining a seamless flow of data from field servers to the central server for processing and vice versa.

Key Duties and Responsibilities:

  • Assisting in implementing and enforcing comprehensive maintenance procedures for NIRA technology equipment and servers.
  • Supporting data backup and recovery in adherence to the data backup policy.
  • Performing regular tests and evaluations to uphold data security, privacy, and integrity.
  • Monitoring field server performance, implementing necessary changes, and applying updates when required.
  • Contributing to the development and implementation of processes for fault resolution, data loss prevention, and drafting disaster recovery plans.
  • Participating in data migration and archiving activities.
  • Monitoring field server performances, data usage, and storage space, and supporting backup and recovery procedures.
  • Creating and managing reports, visualizations, and dashboards for field servers.
  • Supporting initiatives to optimize and enhance server security.
  • Assisting in the repair, maintenance, and inspection of machines, tools, and equipment.
  • Documenting server failures, corrective actions, service performance, and setup/downtimes.
  • Ensuring strict adherence to data protection and privacy regulations, including the Data Protection and Privacy Act 2019.
  • Performing any other duties assigned by the Manager Information Systems.

Qualifications / Education:

  • Bachelor’s degree with Honours in Computer Science, Information Technology, Information Systems, or related field.
  • Proficiency in various programming languages and technical skills.
  • Hands-on experience with server standards and end-user applications.
  • Excellent understanding of data backup, recovery, security, integrity, and SQL.
  • Familiarity with server designs, documentation, and coding practices.

Experience and Skills:

  • Previous experience as a field support administrator is advantageous.
  • Strong problem-solving skills with an algorithmic approach.
  • Ability to work effectively under pressure and meet deadlines.
  • Capability to work both independently and as part of a team.
  • Comfortable with extended periods of computer work.
  • Flexibility to work night shifts and weekends when necessary.
  • Attention to detail, teamwork, good organizational skills, and cost awareness.

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