Job Title: Senior IT Support Specialist Employment                                                                                                                                        Type: Full-time

Company: Maisha Meds

Location: Nigeria, Tanzania, or Uganda (with possible travel)

Start Date: June 3rd, 2024

Application Deadline: May 20th, 2024

Salary: Commensurate with experience and qualifications

About the Company: Maisha Meds is dedicated to improving healthcare in Africa through cutting-edge technology. Our platform connects private pharmacies and clinics across multiple African countries, facilitating sales, inventory management, patient tracking, and reimbursement for high-quality care. We work with leading academic institutions and funders to continuously improve our services and expand our reach.

Role Overview: As a Senior IT Support Specialist at Maisha Meds, you will play a key role in providing technical support to our remote workforce and optimizing our IT infrastructure across African markets. You will collaborate closely with the IT Manager and contribute to maintaining a smooth and efficient operation of our internal systems.


User Support:

  • Partner with the IT Manager to troubleshoot and resolve user issues, providing efficient solutions for recurring problems.
  • Deliver first-line technical support to internal users via Slack, email, and in-person assistance.
  • Assist in enrolling devices (laptops, tablets) into JumpCloud and Vanta for centralized management.

Internal Systems Management:

  • Document technical solutions, implement IT policies, and manage user accounts and assets within Jumpcloud.
  • Enforce security policies across all devices, ensuring they are up to date to safeguard against vulnerability exploits.
  • Monitor system logs and identify any suspicious activity related to Jumpcloud accounts and devices.


  • Collaborate with the IT Manager to assist in the hardware procurement process across our African markets.
  • Regularly review the performance and quality of our tablets, exploring new solutions to better serve our customers.
  • Support preventive maintenance tasks to ensure the smooth operation of IT systems across all markets.


  • Academic qualifications: Degree in Information Technology or related field preferred.
  • Experience: Minimum of 4 years troubleshooting and resolving hardware and software issues in a remote work environment.
  • Communication: Proven ability to communicate effectively with a non-technical audience, explaining technical concepts clearly.
  • Interpersonal Skills: Excellent relationship-building skills, ability to work across all levels of the company.
  • Technical Skills: Proficiency in Windows, macOS, and Linux operating systems.


  • Team player with optimism, flexibility, and adaptability.
  • Ability to thrive in ambiguous situations with resilience and tenacity.
  • Growth mindset, enthusiasm for learning, feedback, and continuous improvement.
  • Passionate, humble, patient, with a good sense of humor.

Why You Should Join Us:

  • Rapid growth with new funding partnerships, expanding into multiple countries.
  • Experienced and supportive team backed by reputable funders.
  • Disrupting a massive healthcare market, impacting low-income patients positively.
  • Fun and exciting start-up culture empowering talented staff to make a huge impact.

Apply Here: Maisha Meds Careers Portal

About Maisha Meds:

  • Industry: Health
  • Location: Uganda
  • Largest digital network of private pharmacies and clinics across multiple African countries.
  • Facilitates sales, inventory management, and patient tracking, reimbursing providers for high-quality care.
  • Works with leading academic institutions and funders to continuously improve services.
  • Expanding mobile software to reach more pharmacies and clinics, delivering subsidized care to millions of new patients.



Get Email Job Updates

Enter your email address to receive daily notifications of new jobs by email.

Join 17.6K other subscribers

By Daniel

Incase you have any inquiry, let us know by commenting here.

This site uses Akismet to reduce spam. Learn how your comment data is processed.