Job Title
Agent Banking Officer
Job Category
Banking
Company
Housing Finance Bank
Job Type
Permanent, Full-time
Location
Kampala, Uganda
Closing Date
June 7, 2024
Job Summary
The Agent Banking Officer will enhance transaction efficiency at agent locations by ensuring optimal service delivery by agents, their outlets, and branches. The role includes organizing and conducting frequent training for agents and merchants to maintain high service standards.
Key Duties and Responsibilities
- Complete first-level onboarding of quality recruited agents.
- Train newly onboarded agents using the bank’s training manual.
- Ensure agent locations are branded for visibility.
- Provide agents with required merchandising materials such as transaction logbooks and receipt slips and ensure their effective usage.
- Monitor agent performance daily to ensure every agent carries out transactions, and escalate challenges to relevant stakeholders.
- Promote the bank and its services while directing customers to agent locations.
- Perform first-level maintenance of agent banking equipment, including POS and mobile phone troubleshooting.
- Support business units in identifying potential agents and coordinate joint efforts.
- Report on the performance of agents, including growth metrics to indicate exits and entries of agents.
Qualifications, Skills, and Experience
Qualifications:
- A business degree in Finance, Commerce, Business Administration, Economics, Statistics, Management, or any relevant field.
Experience:
- At least two years of experience in banking, preferably in sales or relationship management.
Skills:
- Critical thinking, analytical skills, attention to detail, and problem-solving abilities.
- Business development and negotiation skills.
- Good verbal and written communication skills.
- Understanding of laws and regulations relating to agent banking in financial institutions.
Business Behaviours:
- Clear and professional communication, both verbally and in writing.
- Ability to build functional working relationships across organizational, corporate, and cultural boundaries.
- Accountability and focus on achieving broader goals.
- Decision-making ability under conditions of uncertainty.
- Demonstration of a positive image and role model behaviors aligned with HFB’s values and leadership principles.
- Impeccable integrity.
How to Apply
Interested candidates should submit their applications with the following documents:
- Recent CV
- Copies of all academic transcripts, certificates, and testimonials
- Daytime telephone contact
- Postal and email address
- Three competent referees
Application Deadline: Friday, June 7, 2024, by 5:00 PM.
Submission Email: recruitment@housingfinance.co.ug
Copy In: Lillian.Nansamba@housingfinance.co.ug, Sandra.Kiconco@housingfinance.co.ug
Submission Guidelines:
- All documents should be scanned and submitted in one single batch.
- Maximum document size: 10 MB.
- The subject line should indicate the position you are applying for.
Address: Chief Human Resources Officer
Housing Finance Bank
Investment House
Plot 4 Wampewo Avenue, Kololo
Important Notes:
- Do not hand deliver your application.
- Any form of canvassing will lead to automatic disqualification.
- To be eligible to apply, you must have held your substantive position for at least two years and have a consistent satisfactory performance with no disciplinary record over the immediate past year.
About Housing Finance Bank
Industry: Banking
Location: Kampala, Uganda
Vision: To be the preferred consumer and business bank with a focus on housing finance.
