Job Opportunity: Head of Technology – FibreCo
Position Type: Full-time
Application Deadline: 01/07/2024
Role Overview:
MTN Uganda is seeking a seasoned professional to implement and manage the technology roadmap for Opco FibreCo. This position involves aligning and managing efficient network rollouts, operating a cost-effective and future-proof network, and delivering excellent quality of service, coverage, and capacity.
Job Title:
Head of Technology – FibreCo
Reports to: Managing Director – FibreCo
Number of Vacancies: 1
Key Performance Areas & Deliverables:
The Head of Technology & Network will be responsible for achieving the following objectives:
Strategy Development and Implementation:
- Cascade the Group strategy to create a functional strategy aligned with overarching business goals.
- Oversee the implementation of the functional strategy through direction, structure, frameworks, models, plans, and roadmaps.
- Regularly review the functional strategy and roadmap to ensure alignment with changing internal and external dynamics.
Staff Leadership and Management:
- Source, induct, and manage talent per legislative guidelines.
- Foster a culture of collaboration and effective teamwork.
- Maintain open communication channels and implement change management interventions as necessary.
- Define roles, responsibilities, individual goals, and performance objectives for the team.
- Set KPIs and provide regular performance feedback through a performance review program.
- Develop and implement a training plan to build and develop team skills.
- Manage resources per HR policy and legislation when necessary.
- Participate actively in the leadership team and develop the skills of the team.
- Promote a ‘partnership approach’ to develop strong relationships with other working groups and adhere to Group governance.
Governance & Strategic Meetings:
- Participate in strategic meetings, providing input and driving OpCo-wide transformation initiatives.
- Ensure adequate risk mitigation and controls in the function.
- Evaluate Service Level Agreements (SLAs) and KPIs, driving proposals/business cases on change initiatives, SLA policies, and procedures.
Escalations:
- Escalate issues impacting time, scope, productivity, cost, or resources to the MD/Bayobab Technology teams.
- Manage and provide solutions to escalations impacting multiple processes/functions on the critical path of service delivery.
Tactical Function Management:
- Review and finalize objectives, targets, and budgets under MD oversight.
- Review key risks, issues, and dependencies, setting mitigation actions as needed.
- Sign-off or seek sign-off from Management on tactical changes.
Performance Monitoring:
- Monitor Technology & Network functional performance and alignment with overall OpCo strategy.
- Approve SLAs and review exception performance.
Budget Management:
- Manage the function’s budget in line with business objectives, ensuring cost-effective operations per business drivers.
Functional and Delivery Leadership:
- Lead the Technology & Network vertical, ensuring alignment with Group guidelines.
- Serve on the executive committee to align technology goals with organizational objectives.
- Manage Technology Infrastructure, Network, and Service delivery for various services and oversee network deployment plans.
- Ensure network resilience, redundancy plans, and maintenance processes are in place.
- Manage enterprise Information Security & IT service management for the OpCo.
- Resolve customer complaints & escalations within agreed SLA timelines.
Education & Experience:
- Minimum Qualifications: B. Tech/B.Eng./B.Sc. in Computer Science, Engineering, or a related field.
- Preferred Qualifications: Master’s degree in technology/engineering.
- Experience: 5-8 years in a similar position with at least 3 years in a managerial role; 10-12 years in wholesale/infrastructure/B2B Telecommunications with knowledge in Planning & Designing of FTTX Networks.
Functional Knowledge:
- FTTX Network solution design & planning
- Backbone transmission planning & roll-out
- Service orchestration, cabling, and leased line management
- Network operations management and IT service & platform management
Skills:
- Strategic thinking, technical and business acumen
- Analytical thinking, conflict management, data interpretation
- Decision making, delivery focused
- Leadership, negotiations, innovation, presentation
Application Procedure:
If you believe you can demonstrate your abilities to meet the criteria outlined above, please submit your application, including a detailed resume and relevant certificates, by clicking HERE TO APPLY.
For more details, visit: MTN Uganda Careers
Only short-listed candidates will be contacted.
