Job Title: IT & Logistics Graduate Trainee
Organization: Mercy Corps
Duty Station: Kampala
Responsibilities:
Systems Administration Services
- Configuration of workstations and other network devices e.g., printers
- User administration on network systems
- Installation and configuration of new or updated application software
- Provide day to day, onsite helpdesk support to network and computer users.
- Identify trouble spots ensuring any problems are mitigated to minimize interruptions in daily operations.
- Liaise directly with Internet Service providers to troubleshoot connectivity issues as needed.
- Troubleshoot and undertake 1st level repair of hardware, operating systems and applications before escalation to either hardware/software vendors.
- Updating trackers for the IT Department e.g.: Invoice tracker, Repair Tracker, Operations Support Tracker.
- Making sure that issues reported and resolved are closed on the tracker.
Maintenance
- Proactively identify and determine emerging IT needs to improve operations.
- Servicing of software resources
- Servicing of IT equipment including Laptops, printers, racks and Desktops to ensure they are clean and in good working condition.
External
- Work on payments for vendors to ensure that they are paid on time.
- Communicate with Service providers to ensure that MC gets the right services.
Logistics
- Tracking of all assets to ensure accurate record-keeping of Mercy Corps and donor assets, including exceptional items requiring registration and movement tracking, according to the Mercy Corps Field Asset Management Manual
- Managing the warehouse and ensuring items are stored and managed properly as per the provisions in the Field Warehouse Management Policy
Minimum Qualifications:
- Bachelor’s degree in computer science, Information Technology, or other related field.
- At least one year’s experience in a similar position and or similar roles preferably with an International Non-Government Organization, Private Sector, and in a multicultural environment. Demonstrated excellence in ICT troubleshooting skills.
- Very good writing and communication skills. Good negotiation, and representation, skills and the ability to work comfortably with an ethnically diverse staff.
- Keen attention to detail, ability to follow procedures, ability to transparently manage stores, filing, and meet deadlines, work independently and cooperatively with team members.
- Proven ability to innovatively solve problems.
How To Apply:
Interested applicants should submit their applications online via the link below:
Deadline: 1st December 2023.
